User Operations Intern

About The Company
DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit:

About The Team/role
Being part of the User Experience Operations team will provide you with the opportunity to help drive experience and growth in two of the fastest growing business for DiDi (DiDi Card and DiDi Préstamos). This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will be owner to launch, build and run DiDi's Fintech business intelligence in Mexico. Be prepared for fast paced and challenging environment.

In this role, you'll be...
You will be constantly seeking solutions that scale, while overseeing key business insights and metrics. Your processes and projects will directly contribute to DiDi Card and DiDi Préstamos growth in Mexico.

Role Responsibilities

• Take ownership of DIDi's Fintech business intelligence in Mexico.
• Insightful operation: Build deep insights and understanding of the business and product features trough project management, stakeholder management, and be data driven ALWAYS.
• Data Analytics: data masters with Excel data processing and analyzing, and capable of writing SQL/Python.
• Design and implement initiatives to improve business and product indicators, being able to leverage data for the decision-making process.
• Ensure collaboration with multiple stakeholders to improve operational productivity & user experience.
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.

Balancing those can be challenging, but this should be our strength.

We're eager to be in touch because you have...
Role Qualifications

• Data driven decision-making and strong analytical thinking.
• Engineering, Economics, Computer science, Actuary or any related field of study.
• Knowledge and interest in analytics and programming (Python, SQL, R, etc).
• Studies with data-based decision-making, exercising good judgment in ambiguous circumstances, and effectively communicating across a diverse team.
• Stakeholder Management: Create processes to have optimal communication with all stakeholders, follow up on the project, and deliver results.
• Creative: Use creative approaches to solve complex issues and use data driven thinking to back those ideas.
• Proficiency in English & Spanish. You'll be working in a multinational company.

You'll love working at DiDi because...
We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams
At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.