Bilingual IT Support

hace 1 día

City Hgo, México LaLaMove A tiempo completo

About the company:

Founded in Hong Kong in 2013, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving orders every day. We are revolutionizing the logistics industry by directly connecting customers and drivers through our technology. With 1600+ employees spread across SEA and LATAM, our company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

At Lalamove we are characterized by living our values: passion, humility, grit and execution. So If you are an experienced, self-motivated, and innovative marketer or growth manager, we are waiting for you.

About the role:
    • Resolve technological issues and provide support to staff to ensure the efficient operation of systems, software, and hardware, thereby maximizing productivity.
What you will do:
    • Maintain and support office User's Workstation (PC/Laptop) and various Office IT Equipment life-cycle and availability
  • Handle Procurement process for IT Equipment / Project-based on ISO Audit Standard
  • Coordinate and maintain office Meeting Rooms VC and AV System Setup
  • Coordinate with Telecom Service Vendors to ensure Offices Telco Circuits availability (Internet, IDAP, ISDN, PSTN or etc)
  • Coordinate and troubleshoot for Office Structured Cabling System
  • Maintaining Office Network Connectivity and coordinating with the Network team for Network Infrastructure Design and Build Troubleshooting, and Maintenance (WAN, Firewall, L3/L2 LAN, WiFi System …)
  • Maintaining UPS System Operation
  • Daily System Administration and support (Accounts creation, termination, etc...)
  • Documentation (Inventory, IT Drawings, IT-related documentation)
  • Troubleshooting for IT Equipment and inquiries of users
  • Communication with IT Vendors in various categories
To be part of our team, you'll need:
    • Degree or certificate holder in Information Technology or related disciplines
  • Qualification in CCNA, CCNP, MCSE, MCP, and MCITP… is an advantage
  • Experienced in Procurement Procedure for IT Equipment and vendors / ISP communication
  • Experienced in Google WorkSpace is an advantage
  • 1 - 2 years of solid experience in IT Technical Support, System Administration
  • Experienced and knowledgeable in Networking (Firewall, Core/Access Switching, etc…), On Perm / Cloudbase Server and IP/Cloud PABX System Concept, Connection, and Installation
  • Solid experience in AV VC System Concept, Design, and Technical Troubleshooting
  • Experience in MacOS/Windows Installation, Administration, and maintenance
  • Basic knowledge of IT Server/Comms Room Infrastructure and Structured Cabling System
  • Basic understanding of ITIL
  • Good communication skills in English

$12,000 - $15,000 a month

Competitive salary to negotiate depending on experience

Vacation days above the law

Meal vouchers

Transportation allowance

Health and dental benefits

If you are interested in our job opportunity, apply here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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