Account Manager

hace 4 semanas

Monterrey N L, México Uber A tiempo completo

About the Role

We are looking for a strategic and data-driven Account Manager to join the Uber Eats team in Mexico. In this role, you will be the main point of contact for a portfolio of our highest-value restaurant partners. You won't just manage accounts; you will act as a business consultant, using data to help partners optimize their operations, grow their revenue, and delight their customers.

As an Account Manager, you are expected to operate with autonomy, handling complex partner negotiations and cross-functional projects. You will work side-by-side with Operations, Marketing, and Product teams to ensure the best restaurant experience in the Mexican market.

What the Candidate Will Need / Bonus Points
- What the Candidate Will Do -

  • Portfolio Management: Own a book of business consisting of Enterprise restaurant partners. You are responsible for their retention, satisfaction, and growth on the platform.
  • Strategic Consulting: Conduct Monthly Business Reviews (MBRs) with partners to present performance data, operational insights, and tailored recommendations to improve their delivery efficiency and profitability.
  • Revenue Growth & Upselling: Identify opportunities to cross-sell Uber Eats products (e.g., Sponsored Listings/Ads, Offers, Membership programs) that align with the partner's goals.
  • Operational Excellence: Diagnose operational issues (e.g., high missing item rates, slow prep times) and work with partners to implement solutions that improve the end-customer experience.
  • Negotiation: Lead contract renewals and renegotiations to ensure long-term, sustainable partnerships.

  • Voice of the Customer: Gather feedback from the Mexican market and advocate for product improvements by collaborating with regional and global Product/Engineering teams.

  • Basic Qualifications -

  • Experience: 3+ years of experience in Account Management, Sales, Business Development, or a client-facing strategy role.

  • Language: Native/Bilingual proficiency in Spanish and professional proficiency in English (you will be communicating with global teams).
  • Analytical Skills: Strong proficiency in Excel/Google Sheets (vlookups, pivot tables). You must be comfortable interpreting data sets and turning them into actionable narratives for clients.

  • Communication: Excellent written and verbal communication skills. You can explain complex concepts simply and negotiate effectively with business owners.

  • Preferred Qualifications -

  • Industry Knowledge: Experience in the food & beverage, logistics, or tech industry in Mexico.

  • Technical Chops: Experience with SQL is a huge plus (ability to pull your own data).
  • CRM Experience: Proficiency with Salesforce or similar CRM tools for pipeline management.
  • Problem Solving: Proven track record of managing complex client escalations and turning detractors into promoters.

Success Attributes

Customer Centricity Market and Platform Expertise Negotiation & Deal-Making Sales Lifecycle Management Stakeholder Management Uber Values Case Study

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