Risk Manager MSB

hace 1 día

Mexico City Metropolitan Area TransNetwork LLC A tiempo completo

We're looking for a Fraud Risk MSB Operations Lead to create a best-in-class buyer payment experience for TransNetwork's users.The objective will be to optimize the decision of which payments we have to reject and make decisions that continues to improve the user experience, keeping in mind the chargeback targets.

What You'll Be Working On:

  • Working on the Payment Risk & Fraud team of high-performing investigators in a fast-paced environment including performance management, coaching, developing and driving the vision for the team Lead strategic analysis via a data-driven approach to identify, prioritize and assess the impact of new payment channels, features, and defenses.
  • Manage regional payment partners such as card networks, gateways, financial institutions, and fraud vendors to advance the objectives of our platform.
  • Develop and implement the payment-fraud strategy and roadmap for MSB markets.
  • Trace payment-fraud patterns to identify high-risk transactions and users, and implement mitigating strategies, tools, and rules.
  • Collaborate with product managers and local teams to execute payment / fraud-related system integrations, and feature and process improvements.
  • Design, implement and govern regional payment operations to standardize and optimize processes.
  • Work with regional payment partners to promptly identify and resolve payment failures.
  • Implement ongoing tracking and monitoring of the performance of payment approval and fraud rates to drive continuous improvement.
  • Generate fraud metrics to show the performance of fraud systems for use in management reporting.
  • Develops trending reports and key indicators to serve as early warning risk

What You Need To Have:

  • Experience in eCommerce payment processing and fraud management is preferred and MSB is a must
  • Experience working in customer service
  • 5+ years of risk management experience with traditional and alternative payment methods
  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of CyberSource risk products.
  • Extensive knowledge in card-not-present fraud schemes, its risk prevention methods, and detection tools for digital, virtual and physical goods
  • Knowledge of international document verification, KYC, and AML/CFT procedures
  • Strong investigative intuition and curiosity
  • Detail-oriented, highly analytical, and strong project management skills
  • Excellent communication and interpersonal skills to interact with cross-functional teams and external stakeholders
  • Self-starter mentality with a desire to learn and adapt to a fast-paced, ambiguous environment
  • Fluent English is a must

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