IT & CIM Support Technician

hace 7 días

Merida Mexico Balfour & Company A tiempo completo

Job Summary:

Technical and operational support for all manufacturing processes related to computer or automation equipment, in particular Servo and Engraving equipment.

Essential Functions:

  • Be an expert in the use of spell/cam software systems and in everything related to the spell/cam work cell equipment
  • Monitor, test and troubleshoot spell/cam automation cells (computers, peripherals, CNC machines and ergonomics)
  • Support and troubleshooting of spell/cam parameters for different styles
  • Test and confirm that changes to the work cell software were applied correctly
  • Install, maintain, troubleshoot and upgrade the hardware and software of the spell/cam cells, engraving servomechanisms and desktop devices
  • Support and maintenance to user requirements, including troubleshooting and operator IT training
  • Develop and maintain detailed documentation of the cell configuration as well as its security and IT infrastructure
  • Work with a team of people to automate tasks, improve processes, and develop management standards as required
  • Work closely with the spell/cam system manager at the corporate level
  • Work closely with other technical departments
  • Maintain professionalism and a positive attitude as well as appropriate behavior within the facility

Specialized Knowledge/Skills:

  • Advanced Visual Programming Languages (Python, Perl, C++), Web, Scripts and Macros
  • Desktops and peripherals support troubleshooting.
  • Windows Server and Linux OS
  • Windows and MS Office suites knowledge
  • Detail oriented

Education/Experience:

  • Computer Engineering (Technical Support or Programming), Mechatronics (Automation) technician.
  • 2+ years as a Computer Support Technician (manufacturing environment preferred)
  • Bilingual English/Spanish

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