Sales Administration Analyst

Job Description

Job Title: Sales Administration Analyst

Req ID: 47309

Job Location (Short): Apodaca, MEX

Employment Type: Full Time

Segment: Danfoss Climate Solutions Segment

Job Category: Sales

Work Location Type: On-site

As our Customer Service, you'll play a key role in will have the opportunity to provide excellent customer support by managing open orders, analyzing delivery dates, and expediting factory shipments to meet service quality, efficiency, and customer satisfaction targets

Your impact? Success and collaborate with internal teams such as Planning, Fulfillment, Logistics, and Credit Management, as well as with Sales Engineers and external customers.

You'll collaborate with teams and take ownership of responsibilities, helping us move toward a more innovative future.

• • Provide timely and effective support to customers and suppliers via phone and email regarding orders, deliveries, inventory, and transportation.
• Resolve inquiries, confirm order data, manage invoice complaints, and open non-conformity cases to ensure customer satisfaction
• Create, modify, review, and monitor orders within the SAP system, adhering to established procedures to ensure accuracy and data integrity.
• Track customer requests through online portals to ensure timely order fulfillment and execution of sales.
• Oversee daily billing processes, including the release of new orders, to meet company goals for availability and reliability.

• 1-5 years of experience in a Customer Service role.
• Proficiency as a user in Salesforce, SAP, and Power BI.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and a proactive attitude toward improving customer service processes.
• Ability to manage multiple priorities and maintain high attention to detail in a fast-paced, on-site work environment.
• Proven ability to collaborate effectively across departments and navigate complex internal processes.
• A customer-oriented mindset with strong interpersonal skills, capable of managing difficult conversations with professionalism and empathy to ensure high customer satisfaction.

• We promote from within and support your learning with mentoring, training, and access to global opportunities.

• You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

• You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about—we think they're pretty great.

If this role excites you, we'd love to hear from you to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Information at a Glance

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than people, serving customers in more than 100 countries through a global footprint of 95 factories.