Data Analytics Consultant Cx Gaming Bilingue

hace 23 minutos

Toluca, México People Hackers A tiempo completo
People Hackers busca Data Analytics Consultant Cx Gaming Bilingue en Toluca, Estado de México

Sobre nosotros

  • Creamos valor a través de la transformación del negocio impulsada por IA, colaboramos con empresas lideres en diferentes sectores; tenemos presencia en EEUU, India y todo Latam, hemos crecido de forma sostenida año con año expandiendo los servicios a nivel global, por ello, buscamos en México un Consultor Analista Senior, Data Application Support Analyst Sr bilingüe con experiencia deseable en empresas de videojuegos, experiencia digital o Customer Experience.

Sobre la posición: Participarás en revisiones de negocio con stakeholders de diferentes unidades, conectando información de diversas fuentes, para traducir los datos en narrativas claras y prácticas (Storytelling), para mejorar la experiencia de los jugadores de nuestra plataforma.

¿Por qué nosotros?

Somos una empresa centrada en las personas, buscamos que siempre exista un equilibrio entre lo personal y lo profesional, tendrás la oportunidad de:

  • Trabajar con tecnologías sofisticadas y líderes para el desarrollo de soluciones.
  • Aplicar con libertad tus conocimientos para proponer nuevas soluciones y servicios.
  • Integración con equipos multiculturales en Latam, India y EEUU.

¿Qué podemos ofrecerte?

Desarrollamos un ambiente de trabajo sostenible, ágil, colaborativo y divertido, te ofrecemos crecimiento personal y desarrollo profesional real a mediano y largo plazo, nuestra oferta incluye:

  • Ingreso de 65,000 a 75,000 pesos libres Prestaciones de Ley, 100% nominal y prestaciones superiores (vales de despensa, seguro de gastos, etc).
  • Horario de lunes a viernes 9:00 p.m. a 6:30 p.m.
  • Zona de trabajo: Presencial inicialmente (Paseo de la Reforma) y posterior, remoto 90%.

¿Qué buscamos?

  • 5 años de experiencia como: Cx Analitycs, Consultant Player Support, Customer Experience Analyst, data engineer, data analyst, analista de datos, analista, consultor analítico, Strategic Consultant, Business Intelligence, BI Manager, data engineer, data analyst, analista de datos.
  • Inglés avanzado conversacional para sesiones de formación y de trabajo.
  • 4 a 5 años en diseño, modelado, análisis e interpretación de datos de diversas fuentes como (operaciones, soporte técnico, Cx, KPis, QA, etc). para generar reportes de, hallazgos, incidencias, tendencias, proyecciones, predictibilidad, entre otras de los usuarios.
  • 4 a 5 años en generación de reportes y presentaciones para realizar propuestas de mejora, desarrollo de productos o servicios. Cursos o certificaciones en scrum, design thinking, Story telling, blue ocean, red ocean, Strategic thinking, etc.
  • 3 a 4 años en tableros (Dashboards) y gestión de indicadores KPI de desempeño como: SLA, OLA, XLA, AHT, FCR, MTTR, Cx, etc.
  • 2 a 3 años en preparación y manejo de datos SQL y NoSQL con Excel, SQL, Python, Tableau o alguna herramienta de BI (Power BI, Qlik View) para análisis de información y construcción de presentaciones en Power point (PPT) usando técnicas como Story telling, (Storydoing, storyselling).
  • Familiaridad con Databricks, Google Analytics, or Redshift

Nivel de educación deseada:

Superior - trunco

Nivel de experiencia deseada:

Nivel Inicial

Función departamental:

Tecnología / Internet

Industria:

Desarrollo de videojuegos

Habilidades:

  • Analítica datos Google Cx
  • SQL Python Tableau BA
  • Experience BI Power BI
  • Excel digital Story data
  • Usuarios Azure AWS

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