Customer Value Director, LATAM Supply Chain

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

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We are seeking a Supply Chain Design & Planning Customer Value Director to lead a portfolio of named customers across different industries and customer segments in Spanish Speaking Americas. In this role, you will be the primary customer-facing advocate, responsible for developing and driving customer value journeys, partnering with customers to develop their Supply Chain Design & Planning (SCDP) initiative roadmaps and journeys to accomplish them. You will plan and lead regular value reviews and check-ins to ensure alignment and continually increase adoption. You will use a strong executive presence and a deep understanding of SCDP to advise customers on how to transform their supply chains, creating long-term value.

Customer Value Directors represent the primary point of contact between Coupa and our customers.  As a trusted partner, you will drive customer value by building strong relationships with a variety of stakeholders and customer leaders. You will also work with, coach, and advise customer teams to drive success strategies and mutual goals.  In addition, you will collaborate directly with pre-sales, post-sales, product, and other internal teams, while also gaining exposure to different customer industries.

• Facilitate workshops with named customers to align on goals and develop initiative roadmaps and enablement plans; track progress through regular business reviews.
• Lead monthly customer check-ins to maintain alignment, share product enhancements and events, and recruit customers for events and advocacy activities.
• Plan and execute in-person user groups to build and strengthen the customer community across Spanish-speaking Americas.
• Onboard new customers by leveraging expertise in Supply Chain Design and Planning (SCDP) to define success metrics and value journeys.
• Support the broader Digital program in partnership with the Digital Customer Value Manager.
• Serve as a trusted advisor, delivering an exceptional customer experience, advocating for customers internally at Coupa, and coordinating the right resources at the right time.

• Overall 10 years of professional experience, including at least 5 years of domain expertise in supply chain design and/or planning. Preference for direct experience with LLamasoft/Coupa SCDP or similar technologies.
• Customer and client management experience preferred, gained through consulting, BPO environments, or supply chain SaaS software/solutions.
• Fluent in both Spanish and English; Portuguese fluency is a plus.
• Proven ability to build and maintain executive-level relationships and apply effective influencing strategies.
• Strong project management skills, including leading cross-functional teams across internal stakeholders, customers, and third-party partners.
• Bachelor's degree required; Master's degree preferred.
• Willingness and flexibility to travel up to 50%, with a valid U.S. visa.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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