Senior Manager Scrum Master

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

The Strategy & Planning team is focused on strategy formulation and prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.

The Agile Scrum Master Manager role reports to the Sr Manager, Agile / Ways of Working COE, PMO.

As a Scrum Master Manager at McDonald's, you will be responsible for the daily operations of an agile squad, facilitating the work of the squad and scrum ceremonies, and ensuring the team is fully functional and productive. You will help the squad self-organize, focus on outcomes, and get work to a finished state. The Scrum Master is an Agile expert and helps the team and the organization at large understand what Scrum/Agile is and creates an environment that fosters high performing teams.

Accountabilities & Responsibilities

•  People Leadership for junior-level Scrum Masters to support their growth in Agile practices and career development.
•  Ensure Scrum ceremonies (e.g., stand ups, sprint planning, sprint retrospectives, etc.) are executed properly, driving team to develop and deploy faster.
•  Champion Agile CoE standards and processes within the team, being a front-line change agent.
•  Support Agile Coach in educating the team, executing Agile best practices, promoting self-organization, and driving toward high-functioning teams.
•  Eliminates blockers and external interferences to development progress.
•  Helps Product Manager maintain the product backlog and holds team accountable to defining stories at the right level.
•  Supports Product Manager in defining Definition of Done (DoD) for the product.
•  Reports to the Product Manager and owns reporting and communication of scrum progress.
•  Participates in scrum of scrums with other teams as needed.
•  Addresses issues with their process and holds the squad to quality.
•  Captures key squad metrics and supports team improvement.
•  Maintains and cleans up JIRA in alignment with best practices.

•  5+ years' experience in mentoring and guiding Agile teams.
•  5+ years' people leadership experience.
•  Deep understanding of the Scrum framework, with a demonstrated history of mentoring high performing teams.
•  Deep understanding Agile software delivery, the path to production and other operational aspects.
•  Experience with Agile toolsets (e.g., Jira, Confluence, etc.)
•  Exceptional communications and stakeholder management skills and strong Emotional Intelligence to read verbal and nonverbal cues in others so you can communicate effectively and cultivate healthy working relationships.
•  Possess one or more Scrum certifications (CSM, PSM)
•  Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.

Preferred Qualifications

•  Significant work experience playing an active role in Agile transformations.
•  Demonstrated experience of coaching organization on Agile best practices
•  Proficiency in change management techniques to facilitate cultural and organizational shifts.
•  Previous experience in leading or contributing to an Agile Center of Excellence.
•  Knowledge across several Agile frameworks including, Lean, Agile-Scrum, Kanban, Scaled Agile Framework (SAFe), Extreme Programing (XP).
•  Experience working in a Quick Service Restaurant (QSR) industry.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.