Client Support Specialist

hace 2 semanas

Guadalajara Mexico Metropolitan Area GlobalLogic A tiempo completo

We're looking for a people-focused, motivated Customer Service professional to join our team as a
Vehicle Support Specialist
. In this role, you'll be on the front line supporting our customers—helping them succeed, resolving their questions, and ensuring they have a great experience with our products. You'll also gain hands-on knowledge of our business model and become an expert in our software suite.

This is an excellent opportunity to kickstart or grow your career in a high-growth SaaS company, collaborate with a supportive team, and build skills that will help you thrive across the tech industry.

What You'll Bring

  • 1–3 years of customer support experience
    , ideally in a B2B or SaaS environment.
  • Exceptional communication skills
    , both verbal and written.
  • Fluency in French and/or Spanish
    (read, speak, write) is a strong plus.
  • Experience with
    Zendesk or similar ticketing platforms
    is a plus.
  • A strong commitment to
    providing excellent service
    .
  • Ability to explain
    complex or technical concepts
    clearly and simply.
  • A positive, flexible, and enthusiastic attitude.
  • A collaborative mindset and willingness to help—no matter the task size.
  • High sense of urgency, with the ability to
    prioritize and meet tight deadlines
    .
  • Strong organization skills and attention to detail.
  • Reliable performance in
    team-oriented environments
    .
  • A creative and analytical approach to
    problem-solving
    .
  • Proficiency in
    Microsoft Office Suite
    .

What You'll Do

  • Respond to and resolve customer and end-user inquiries of varying complexity via
    phone, email, and web chat
    , while meeting defined service levels.
  • Deliver a
    positive, customer-centric
    approach in troubleshooting and issue resolution.
  • Set and manage customer expectations to ensure
    high satisfaction
    .
  • Document and maintain all customer cases, updates, and follow-up tasks in the ticketing platform.
  • Review and process customer forms and documentation with accuracy.
  • Become a
    Subject Matter Expert (SME)
    for assigned products, tasks, and support processes.
  • Collaborate closely with internal teams (Product, Customer Success, Account Management) to ensure timely and proactive resolution of customer issues.

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