User Experience Researcher

hace 7 horas

Guadalajara, Jalisco, México Rapido Solutions Group A tiempo completo

The User Experience Researcher role is primarily tasked with supporting our

US-based clients and working with a large project team in delivering impactful solutions

for our clients. This role focuses on understanding the human side of automation,

specifically document processing within custom enterprise Transportation Management

Systems (TMS).

- Full Remote position but required to live in Guadalajara or León Gto.

What will you be doing?

● Define comprehensive research goals and select appropriate qualitative and

quantitative methods to investigate complex business processes.

● Lead the recruitment of participants and conduct user interviews, contextual

inquiries, and usability testing to understand current manual document

processing workflows.

● Analyze user behavior to identify pain points, motivations, and opportunities for

efficiency gains through the implementation of document processing and OCR

technology.

● Collaborate closely with the UX Designer and technical leads to translate

research findings into actionable insights, creating personas, user journey maps,

and future-state service blueprints.

● Research and benchmark industry best practices regarding automated document

processing and OCR to ensure client solutions are best-in-class.

● Present findings and data-driven recommendations to stakeholders and the

engineering team to influence the design of automated workflows.

● Conduct validation testing on proposed automated solutions to ensure they meet

user needs and deliver quantifiable efficiency improvements.

● Develop and maintain research documentation and contribute to the overall

project reporting structure.

● Support in the development of executive level presentations / deliverables in

Google Slides that adhere to Metafora brand standards.

● Adapt to remote collaboration tools and communication methods to align with the

US-based team.

How you'll do it:

● Own It: This is our company, and its success is our success. Every day we act as owners, leaders, and role models to grow the organization collectively and our capabilities individually.

● Relationships First: Authentic human connections are make-or-break in this industry. The heart of our success as a firm is built on the relationships with one another and our clients.

● Excellence Always: Mediocrity is not an option. We set high standards for ourselves and the people with whom we work. We expect excellence and guarantee satisfaction with our work.

● Think Big: We challenge ourselves to stretch and shape each other's thinking to deliver lasting change and true value.

● Learn & Teach: Building and sharing knowledge is our superpower. We develop ourselves, learn from others, and generously share what we know.

What we need:

● Bachelor's degree in Human-Computer Interaction (HCI), Psychology,

Anthropology, Design, or a related field.

● 3-7 years of professional experience in User Experience Research, preferably

within a consulting, enterprise software, or logistics environment.

● Proficiency in visual collaboration and design tools such as Miro, Visio, and

Figma to map workflows and present insights.

● Expertise in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Suite

(Sheets, Slides, Docs) for data analysis and presentation.

● Strong critical thinking, analytical and problem-solving skills with a keen attention

to detail.

● Experience researching or working with document processing software, OCR, or

workflow automation tools is highly preferred.

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