Solar Project Support

hace 2 semanas


Ciudad de México, Ciudad de México Terra A tiempo completo

Job Purpose

Ensure timely progression of solar projects from approval to installation by supporting the Customer Approvals team through accurate documentation management, cross-functional coordination, and regulatory compliance.

Core Responsibilities

  • Support complex solar layouts, ensuring technical accuracy and compliance.
  • Review customer and project data prior to layouts and site surveys.
  • Conduct pre-reviews of layouts and site surveys, requesting corrections or missing information as needed.
  • Track site survey status and resolve scheduling or data issues.
  • Monitor and manage sales folios, addressing special cases proactively.
  • Hold 1:1 check-ins with sales reps to ensure folios are completed correctly.

Performance & Quality

  • Maintain high layout quality and consistency.
  • Resolve issues in the Failed Layouts hub with internal teams.
  • Coordinate with IT on shading letters, rollbacks, and system updates.
  • Review daily submissions to improve operational efficiency.

Key KPIs

  • Data Accuracy: ≥ 99%
  • SLA Response: 95% on-time
  • Report Quality: ≥ 90% approved by Engineering
  • Escalations: 100% within policy

Stakeholder Management

  • Internal: Customer Approvals, Engineering, Project Management, Sales.
  • External: Customers, permitting authorities, third-party partners.

Remote – Mexico

Salary $12,700



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