Solar Project Support
hace 1 semana
Job Purpose
Ensure timely progression of solar projects from approval to installation by supporting the Customer Approvals team through accurate documentation management, cross-functional coordination, and regulatory compliance.
Core Responsibilities
- Support complex solar layouts, ensuring technical accuracy and compliance.
- Review customer and project data prior to layouts and site surveys.
- Conduct pre-reviews of layouts and site surveys, requesting corrections or missing information as needed.
- Track site survey status and resolve scheduling or data issues.
- Monitor and manage sales folios, addressing special cases proactively.
- Hold 1:1 check-ins with sales reps to ensure folios are completed correctly.
Performance & Quality
- Maintain high layout quality and consistency.
- Resolve issues in the Failed Layouts hub with internal teams.
- Coordinate with IT on shading letters, rollbacks, and system updates.
- Review daily submissions to improve operational efficiency.
Key KPIs
- Data Accuracy: ≥ 99%
- SLA Response: 95% on-time
- Report Quality: ≥ 90% approved by Engineering
- Escalations: 100% within policy
Stakeholder Management
- Internal: Customer Approvals, Engineering, Project Management, Sales.
- External: Customers, permitting authorities, third-party partners.
Remote – Mexico
Salary $12,700
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