Bilingual Receptionist

Company Description

Ensenada Massage offers exceptional Massage and Facial services in Ensenada and the Baja Norte region. Founded by a US expatriate, the company prides itself on a team of friendly and skilled massage therapists who provide customized treatments to relieve tension and promote relaxation. With a focus on personalized experiences, Ensenada Massage offers services for individuals, couples, and groups, both at their top-rated therapy room, ranked #1 on TripAdvisor, and through mobile services across Baja Norte.

Role Description

This is an on-site, full-time role based in Ensenada, BCN. The Bilingual Receptionist - Assistant Manager will be responsible for managing front-desk operations, maintaining clerical records, providing excellent customer service, and ensuring the smooth operation of daily business. This position also requires handling phone inquiries, scheduling appointments, supporting clients, and assisting in operational and administrative tasks. The ability to communicate effectively in both English and Spanish is essential.

Qualifications

• Strong proficiency in Phone Etiquette and handling Receptionist Duties to professionally communicate with clients, schedule appointments, and manage queries.
• Organized Clerical Skills for managing documentation, maintaining records, and supporting operational needs.
• Excellent Communication skills to engage seamlessly with diverse clientele and team members in both English and Spanish.
• Customer Service expertise to deliver exceptional client experiences, address inquiries, and resolve issues promptly.
• Additional skills such as conflict resolution, multitasking ability, and attention to detail are beneficial.
• Bilingual proficiency in English and Spanish is required.