Technical Support Agent

The Opportunity

We are looking for an enthusiastic and customer-focused
Technical Support Agent
to join our growing Support team in
Mexico
. If you have experience supporting SaaS products, enjoy troubleshooting technical issues, and are passionate about delivering an excellent customer experience, we'd love to hear from you.

This is an exciting opportunity to join a fast-growing restaurant technology company working with some of the largest restaurant brands in the U.S. and Europe. Backed by top venture capital firms, SynergySuite continues to expand across North America and Europe, supporting multi-unit and enterprise restaurant brands. We pride ourselves on building reliable, scalable technology and fostering a collaborative, customer-first culture where teams work closely across regions.

For the right candidate, this role offers meaningful opportunities for learning, career growth, and advancement within our technology and support organizations.

What You Will Do

●     Accurately log, track, and manage incoming customer support tickets using our support tools

●     Perform Level 1 technical investigations to identify, troubleshoot, and resolve customer issues

●     Access databases and execute SQL queries to support investigations and validate data

●     Clearly document issues, findings, and resolutions within support tickets

●     Stay informed about current product functionality and upcoming releases

●     Collaborate with internal teams and international offices to ensure timely issue resolution

●     Deliver a high-quality customer experience through clear communication and proactive follow-ups

●     Escalate issues appropriately while ensuring smooth handoffs

●

About Us

SynergySuite is a purpose-built restaurant technology company focused on transforming how multi-location and enterprise restaurant brands manage back-of-house operations. Founded by restaurant operators, our cloud-based platform was designed to eliminate disconnected systems by bringing together inventory, purchasing, labor and scheduling, food safety, cash management, reporting, analytics, and HR into a single, integrated solution.

Our technology helps restaurant teams simplify complex workflows, gain real-time visibility into their operations, reduce waste, optimize labor, and improve profitability — enabling operators to focus on delivering great guest experiences and scaling their businesses. Trusted by restaurant professionals across the U.S. and Europe, SynergySuite continues to innovate with data-driven and AI-powered tools that support smarter decision-making.

Backed by leading venture capital firms, we are growing rapidly and expanding our global teams. We are committed to a people-first culture that values collaboration, ownership, continuous learning, and long-term career development.

What Makes You a Great Fit

●     A degree in a technical field or equivalent experience in a technical support role supporting software or SaaS products

●     Experience with software installation, configuration, or troubleshooting

●     Working knowledge of SQL and relational databases

●     Experience using Microsoft Office or Google Workspace (Excel/Sheets, Word/Docs)

●     Strong analytical and problem-solving skills

●     Excellent written and verbal communication skills in English; Spanish is a plus

Nice to Have

●     Experience supporting restaurant, inventory, HR, payroll, or HACCP systems

●     Familiarity with restaurant operations and food & beverage management processes

●     Experience with tools such as MySQL, Jira, Freshdesk, Zendesk, or similar ticketing systems

●     Previous experience working in a support center environment using automated ticketing systems

●     Experience with remote support tools