Customer Service Operations

hace 6 días

Naucalpan de Juárez, México Maxima Apparel A tiempo completo

CUSTOMER SERVICE OPERATIONS

Company Overview

Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus on excellent customer service.

We are seeking a Customer Service Operations to support order flow, resolve issues, and enhance the end-to-end customer journey.

Responsibilities

  • Identify and assess customer needs; provide efficient, accurate solutions and follow through to resolution.
  • Coordinate with Supply Chain, Logistics, Warehouse, Design, and Sales to obtain information and resolve issues (order status, shipments, returns, quality concerns, etc.).
  • Monitor order and shipment exceptions; escalate and help clear blockers to ensure on-time delivery.
  • Capture customer feedback and recurring pain points; collaborate with the team to improve processes and the overall customer journey.

Qualifications

  • Minimum 2-3 year of experience
    in Customer Service, Operations, or a related role.
  • Hands-on experience with Supply Chain or Logistics workflows
    (e.g., orders, fulfillment, shipping, returns) required.
  • High proficiency in English—both verbal and written.
  • Strong problem-solving skills; able to take ownership and drive issues to closure.
  • Exceptional attention to detail and organizational abilities.
  • Experience with customer service platforms (Zendesk, Meta) and instant-messaging tools.
  • Solid knowledge of Microsoft Office (Excel, PowerPoint, Word); quick to learn additional tools (ERP/WMS/CRM a plus).
  • Ability to manage multiple tasks in a fast-paced environment.
  • Bachelor's degree in business, marketing, supply chain, or a related field preferred.
  • Basic knowledge of the sports industry and product assortment processes is a plus.

Who You Are

  • Excellent time-management and prioritization skills; comfortable handling multiple requests simultaneously.
  • Strong interpersonal and communication skills; able to communicate effectively at all levels.
  • Flexible and adaptable to rapid changes in the work environment.
  • Highly detail-oriented with a commitment to accuracy and follow-through.

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