Quality Assurance Analyst
hace 1 día
The Quality Assurance Analyst is responsible for evaluating and improving the overall quality of customer interactions, documentation, and process execution across all channels. Beyond evaluations, this role generates business insights through data analysis, identifies systemic improvement opportunities, and collaborates with Operations, Training, and Continuous Improvement teams to drive performance and customer experience enhancements.RequirementsBachelor's degree (desirable).QA Call Center experience (must).Continuous Improvement experience (plus).Car Insurance Policies & Regulations (plus).Bilingual - English and Spanish (must). Activities 1. Evaluate inbound, outbound, side -by -side, and written interactions (calls, chats, claims, emails) for compliance, accuracy, and experience. 2. Provide structured feedback and participate in calibration sessions to ensure evaluation consistency. 3. Support new hires and cross -trainees with live coaching and mentoring sessions. 4. Participate in floor support and knowledge transfer activities as assigned. 5. Analyze QA trends to identify process defects, training gaps, or system -related friction. 6. Participate in Kaizen, A3, and Root Cause Analysis initiatives to drive continuous improvement. 7. Develop mini -insight reports, Pareto analyses, and recommendations for Operations and Training. 8. Support updates to SOPs, workflows, and knowledge base articles to reflect best practices. 9. Maintain accurate documentation of evaluation data, findings, and action plans. 10. Support QA dashboards, performance reports, and monthly insight summaries. 11. Assist during internal audits, compliance checks, and regulatory reviews. 12. Ensure consistency between QA evaluations, operational metrics (FCR, AHT, CSAT), and customer outcomes. 13. Perform other duties and ad -hoc analyses as directed by Quality Management. BenefitsLegal benefitsChristmas bonusSavings fundProfit sharing (PTU)Vacation daysVacation premiumExtra paid days offPrivate medical insurance and preventative careLife InsuranceFriendly work environmentFinancing and discounts at local restaurants and coffee shopsGrowth opportunities
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Quality Assurance Director
hace 2 semanas
Baja California, México FINE TALENT A tiempo completo**QUALITY ASSURANCE DIRECTOR** **Location**: Mexico (Multisite Operations) **Company**: Leading US Medical Device Manufacturer **Position Overview**: The Quality Assurance Director plays a pivotal role in overseeing the quality and regulatory compliance for multisite manufacturing operations in Mexico. Reporting directly to the global executive team, this...
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Manager, Quality Assurance
hace 1 semana
baja california, México Danaher - Global A tiempo completoAre you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Mammotome, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint...
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Quality Assurance Quality Control
hace 2 días
Mexico City Connectfibertoday A tiempo completoDirect message the job poster from Fiber Connect Overview Looking for a Quality Assurance Analyst that provides coaching and can audit over 70 calls a week. Schedule is Monday–Friday with 100% work from home; equipment will be provided. Responsibilities Audit and coach on calls, targeting over 70 audits per week Collaborate with team to improve QA...
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baja california, México Insulet Corporation A tiempo completoStaff Software Quality Assurance Engineer, Web Applications Join to apply for the Staff Software Quality Assurance Engineer, Web Applications role at Insulet Corporation Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two...
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Quality Assurance Engineer
hace 2 días
Tijuana, México DOMO Industrial A tiempo completoJob Objective: To support the quality assurance team in ensuring the consistent production ofhigh-quality prefabricated modules at Domo Modular's manufacturing facility. This role involves contributing to the implementation and maintenance ofquality systems, conducting inspections and tests, and identifyingopportunities for improvement. Responsibilities:...
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Quality Assurance Engineer
hace 4 semanas
Tijuana, México DOMO Industrial A tiempo completoDescripción y detalle de las actividades**Job Objective**:To support the quality assurance team in ensuring the consistent production of high-quality prefabricated modules at Domo Modular's manufacturing facility.This role involves contributing to the implementation and maintenance of quality systems, conducting inspections and tests, and identifying...
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Quality Assurance Engineer
hace 2 semanas
Tijuana, México DOMO Industrial A tiempo completoDescripción y detalle de las actividades **Job Objective**: To support the quality assurance team in ensuring the consistent production of high-quality prefabricated modules at Domo Modular's manufacturing facility. This role involves contributing to the implementation and maintenance of quality systems, conducting inspections and tests, and identifying...
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Quality Assurance Engineer
hace 18 horas
Tijuana, México DOMO Industrial A tiempo completoDescripción y detalle de las actividades **Job Objective**: To support the quality assurance team in ensuring the consistent production of high-quality prefabricated modules at Domo Modular's manufacturing facility. This role involves contributing to the implementation and maintenance of quality systems, conducting inspections and tests, and identifying...
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Quality Assurance Analyst
hace 2 semanas
Tijuana, México HYUMAN A tiempo completoIn this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders. **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide constructive...
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Quality Assurance Analyst
hace 2 días
Mexico City INDI Staffing Services A tiempo completoAt INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work. Overview of the role: We are looking for a Quality Assurance Analyst to join our Analyst team and participate...
