US Customer Master Data Steward

At Elanco (NYSE: ELAN) – it all starts with animals
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals' lives better makes life better – join our team today
Your Role: US Customer Master Data Steward
The position is part of the US Customer Master Department and manages the customer database for Elanco Animal Health. It is responsible for accurately creating and maintaining records for veterinarians, agents, and distributors. These records support essential business activities such as shipping, pricing, billing, and cash collection. The data also determines customer eligibility for promotions and sales force compensation. The role follows strict procedures to ensure correct updates and corrections. It includes interacting with internal and external customers to resolve issues. The job also handles questions related to electronic data submitted by agents.

Your Responsibilities:

• Create and maintain customer master records in MDM and SAP for veterinarians, clinics, agents, distributors, sales reps, and other customers, ensuring accuracy for business transactions such as invoicing, rebates, commissions, shipments, and tax compliance.
• Serve as a point of contact for Agents, ensuring customer records are correct, maintaining Animal Health Numbers (AHN), and enforcing compliance.
• Process data change requests and follow established standard operating procedures for SAP and MDRS, ensuring correct customer classification for financial accuracy.
• Interact and collaborate with multiple internal departments (Account Services, Credit, IT, Accounting, Tax, Distribution) and third-party vendors to resolve customer master, pricing, and order/invoice issues.
• Work closely with team members and external agents to maintain data quality, resolve problems, and ensure seamless execution of customer master processes.

What You Need To Succeed:

• The position requires a high school diploma with a minimum of four years successful business experience. Bachelor's degree preferred.
• Proven problem-solving skills, attention to detail and accuracy is a must. Experience and aptitude in data entry is required. Incumbent is required to have proficient verbal and written skills as well as excellent phone etiquette.
• Advanced English.

What will give you a competitive edge (preferred qualifications):

• The incumbent should also possess the ability to work independently and to exercise good sound judgment.

Additional Information:

• Travel: 0% - 10%
• Location: Mercado Andares, Zapopan

Don't meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles

Elanco Benefits and Perks:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose Some highlights include:

• 23, ,000 MXN nominal mensual
• Vales de despensa
• Fondo de ahorro
• Vales de restaurante
• 33 días de paga extra de Navidad
• SGMM
• Seguro de vida
• PTU
• Prima de vacaciones del 80%
• Bono anual
• Días libres adicionales (8 días)
• Plan de pensiones
• Descuentos por convenio (laboratorio médico, seguro de coche, productos Elanco)
• Viernes cortos

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status