Accounts Receivable Specialist

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

With more than 5,000 employees across the world, Shiji is a trusted partner for the world's leading hoteliers, delivering technology that works as continuously as the industry itself. That's why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions.

The best hotels run on Shiji—day and night.

Job Summary:

The Account Receivable Specialist will be is responsible for the full billing and accounts receivable cycle for our Americas entities. This role is an integral part of the Finance organization and will ensure the accurate and timely invoice creation in our ERP system, maintaining billing compliance across jurisdictions, and supporting overall AR operations. While the primary scope focuses on the Americas region, this position may occasionally assist with EU entities when needed.

This role requires a professional who is committed to accuracy, collaboration, and continuous improvement, with the willingness to grow into additional responsibilities as the company expands.

What You'll Do:

• Prepare and issue customer invoices in the ERP based on contract terms and CRM data.
• Ensure all invoices comply with applicable tax and fiscal regulations for each jurisdiction.
• Maintain accurate customer master data, billing documentation, and contract information. Monitor customer accounts and reconcile Accounts Receivable balances regularly.
• Support cash application processes by matching incoming payments and resolving discrepancies.
• Serve as a point of contact for customers regarding billing inquiries, providing timely and accurate responses.
• Investigate and resolve discrepancies or issues related to billing or customer accounts.
• Ensure accuracy and data integrity across the ERP and all integrated systems.
• Prepare Accounts Receivable aging reports and provide additional analyses to management as needed.
• Support month-end and quarter-end closing activities related to Accounts Receivable.
• Assist with internal and external audit requests, providing documentation and explanations.
• Work closely with Sales, Customer Success, Operations, and other teams to resolve billing or contract-related issues.
• Participate in Finance projects and contribute to process improvements within billing and Accounts Receivable operations.

Minimum Qualifications and Competencies (knowledge, experience, and abilities):

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Minimum two (2) years of professional experience in billing, accounts receivable, or similar finance roles.
• Strong proficiency in Excel (pivot tables, lookups, reconciliations).
• Proficiency in ERP systems.
• Exceptional organizational skills with a high level of accuracy and attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate across teams.
• Proactive, dependable, and eager to grow into broader Finance responsibilities.
• Fluent in Spanish and English, with excellent written and verbal communication skills in both languages.

Preferred Qualifications / Nice to have:

• CRM system experience.
• Navision system experience.