FROSCH MEXICO

Job Responsibilities:

• Modifying invoices as needed to include tax modifications, client specific data, agency information, etc.
• Provide best in class customer service internally and externally that exceeds clients' expectations.
• Facilitate client support with a high degree of initiative, confidentiality, and professional demeanor.
• Develop relationships with other team members to improve the overall service level.
• Participate in operational and accounting projects and functions as appointed by manager.
• Communicate FROSCH's operating standards to suppliers appointed to specific arrangements.

• To assist with implementation tasks for new business, i.e. wallet cards.

• Assisting corporate account teams with small groups, faxing documents to vendors and clients as needed, requesting hotel upgrades for VIP clients as requested from agents.

• Process required documents for ancillary services as requested, i.e. excess baggage, car, train, parking, meals, etc.

Required Qualifications, Skills and Capabilities:

• Project positive attitude with high energy, diplomacy, and creativity in work strategies
• Top-notch customer service skills 
• Proven track record of superior customer service
• Superb communication, typing, and math skills 
• Must be a strong Team Player 
• Work with team to ensure appropriate coverage and support for clients.
• Good standing knowledge of worldwide destinations 
• Deadline-oriented and able to work efficiently under pressure 
• Must be able to handle multiple tasks and know how to prioritize 
• Reputation for working in a team environment 
• Exceptional attention to detail
• Prior, native GDS experience on sabre preferred; or strong motivation to upskill and learn Sabre
• NVQ and GCSE English and Math; A-C required.

Preferred Qualifications

• Recent experience in Hospitality, Tourism, or accounting related fields is preferred.
• Proficiency in Microsoft Suite; especially Outlook and Word is a plus.