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Marketing Supervisor

hace 3 semanas

Westin Resort and Spa Los Cabos MS, México Marriott Vacations Worldwide A tiempo completo

As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department objectives. Generally, works under limited supervision, but within established guidelines, monitoring the flow of work between own department and others in alignment with business strategies, selecting and developing effective managers and work teams, managing own organization through reliable systems and processes, and producing and analyzing more complex business information to assist in the decision-making process.

Specific Job Summary

Leads and mentors the Marketing Executives, supports the marketing manager ensuring all policies and procedures are understood and followed by the marketing staff. Ensure production targets are met or exceeded. Ensures the quality of service provided by the Vacation Services Department.
Deliver an outstanding customer experience through managing the performance of a customer-facing marketing team. Manage tour scheduling, hostess and gifting processes, and measure their effectiveness. Ensure effective daily operation and communication with the Sales Department as well as the hotel staff and management. Exceed production requirements set by management. Drive team to reach targets. 

General Expected Contributions

    Contributes to team, department and/or business results by performing more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones. 
    Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
    Works to enhance the organization's capabilities through effective staffing and development of others by:
    using appropriate MVW interviewing tools to hire the best managers available from inside or outside.
    hiring for diversity and balance of skills.
    setting and maintaining high standards for team and individual performance.
    providing timely coaching and feedback.
    making and rewarding distinctions in performance.
    Assists more senior associates in achieving business results by:
    identifying opportunities to enhance the effectiveness of business processes.
    providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
    participating in setting department operating plans.
    recognizing and celebrating team successes.
    achieving results against budget within scope of responsibility.
    Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
    Performs other duties as appropriate.

Specific Expected Contributions


•    Ensures all location shifts are covered. Monitors locations for stock levels, supplies, and consistency in collateral.

•    Ensures that the marketing representatives are arriving on time and at the location before or at the start time of the respective shifts and working complete shifts.

•    Accepts active leadership role and inspires marketing representatives to improved performance.

•    Coaches and trains marketing representatives staff as necessary and as directed by the marketing manager. 

•    Maintains a positive working relationship with marketing manager, all marketing representatives, Company management, and Hotel staff and management.
 

Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generally, a professional position with specific knowledge and experience in a discipline (e.g., Accounting, Human Resources, Information Resources) as well as associate management experience. College degree and/or relevant experience typically required.

Specific Candidate Profile


•    Bachelor's degree and/or Hotel Management degree preferred.  

•    One to three years experience gained through increasingly responsible positions within the marketing or sales fields.

•    Bilingual, ability to speak English and Spanish, fluently.

•    Proven track record of success in marketing or sales.

•    Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.

•    Key competencies include: customer service orientation, work standards, managing multiple priorities, follow-up, building business partnerships, positive disposition, thriving on ambiguity, openness to differences, patience, technical/professional knowledge, facilitating learning, coaching, developing organizational talent/staff development.

The job description is descriptive but not limiting.
 

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.