Fraud Monitoring

hace 4 días

Hermosillo, Sonora, México Support Services Group A tiempo completo
Overview

We are seeking a detail-oriented and analytical Fraud Monitoring Analyst to support fraud prevention, transaction monitoring, and risk mitigation activities. This role plays a critical part in protecting customers and the business by identifying suspicious activity, making timely decisions, and continuously improving fraud controls within a fast-paced environment.

Key Responsibilities
  • Review, analyze, and investigate potentially fraudulent transactions, accounts, and activities.
  • Monitor alerts related to fraud, AML, and risk operations using internal tools and third-party systems.
  • Make accurate, data-driven decisions while balancing fraud prevention and customer experience.
  • Document investigations clearly and escalate cases as needed based on risk thresholds.
  • Identify fraud trends, patterns, and emerging risks; provide insights and recommendations.
  • Collaborate with cross-functional teams (Operations, Compliance, Product, and Support).
  • Maintain compliance with internal policies, regulatory requirements, and service level agreements.
  • Support continuous process improvements to enhance fraud detection and operational efficiency.
Required Qualifications
  • English proficiency: B2 level (written and verbal).
  • Experience: 1–2 years in fraud prevention, AML, risk operations, or transaction monitoring

    (experience in fintech, payments, or banking strongly preferred).
  • Education:Degree in Business, Finance, Criminology, or a related field; equivalent relevant experience may be considered in place of a degree
  • Strong analytical and critical-thinking skills with exceptional attention to detail.
  • Ability to make sound decisions under pressure and manage multiple priorities.
  • Clear, professional written and verbal communication skills in English.
  • Comfortable working with fraud detection tools, CRM systems, and spreadsheets.
  • Flexibility to work shifts if required, depending on fraud coverage hours.
What Success Looks Like at SSG

At Support Services Group (SSG), success in the Fraud Monitoring Analyst role means consistently delivering high-quality work that protects our clients, supports our teams, and reflects SSG's commitment to being On-It every day.

Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

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