Maintenance Coordinator Team Lead

Are you looking for an exciting future where each day is different from the next? A position where you can use your personality and customer-focused mindset to create a flawless experience for tenants (renters) and vendors? 

The Maintenance Team Lead is someone who will act as a Maintenance Coordinator when needed communicating directly with tenants, vendors, and Management and also help oversee a team of Maintenance Coordinators.   This person will respond to tenants and owners through the company portal, communicate with vendors to schedule maintenance requests, and follow up with Founders. 

This role is the primary owner of Maintenance execution across assigned clients and the first point of escalation for MX issues. The Maintenance Team Lead is empowered to make day-to-day decisions, coach team members, and resolve escalations without founder involvement except in rare circumstances.We are looking for someone who is customer-service oriented, loves to problem solve, takes initiative, and takes pride in owning projects from start to finish.

Requirements

This role will tap into both  Spanish and English backgrounds as you speak with tenants, vendors, business owners, and founders using email, text, and phone. Creating and managing project dashboards with appropriate updates and notes is done daily so you must be a rockstar organizer to get the most accomplished in your day. Last but not least, this role requires someone who is proactive, excited about leading a team, and wants to be a part of something special in building out a company 

A minimum of 3 years in a customer-facing role, utilizing multitasking skills with a minimum of 1 year in a supervisory role. 

Full Proficiency in AppFolio. Working knowledge of Buildium is helpful. Knowledge of Project Management software (such as ClickUp, Asana, , and Microsoft Project, etc) is a plus. 

Roles & Responsibilities

• Takes initiative, leads projects from start to finish, and solves problems on their own.
• Responsible for completing projects from start to finish, solving problems on their own, and making recommendations for improvement to leadership.
• This person is the final internal decision-maker before founders
• This person is accountable for client confidence during maintenance issues
• Will lead daily SCRUM meeting with the MX Team. 
• Will provide Monthly reports on Maintenance for each client to be sent to Clients
• Will lead weekly meeting with Founders reporting on the activities within MX. 
• Formal 1:1 ownership with all Maintenance Coordinators or Team supporting Maintenance.
• Will understand each of our Clients' Maintenance needs and ensure the SOPs are followed. 
• Will conduct daily spot checks on all clients' MX activity. 
• Accountability for MX team performance metrics.
• Ability to have both professional and friendly interactions, build good relationships, work well with others, and be a strong listener.
• Managing existing dashboards, and creating new ones, for projects in Google Sheets, ClickUp, etc.
• Coordinating and managing work orders with vendors and tenants.
• Comfortable using new technology software and a strong ability to learn different technology platforms. 
• This person owns escalations
• Update the status of repairs in Property Management Software. 
• Answer all emails and acknowledge requests within 24 hours.
• Take initiative to problem solve when needed. 
• Continue to help build out training.
• Assist in training and onboarding new team members.
• Ability to have performance discussions with team members.
• Able to communicate Ownership's vision and directives to team members.
• Comfortable suggesting ideas, suggestions, and comments to Ownership. 
• Previous Property Management experience is required
• C1/C2 proficiency in English is required.

Benefits

• This is a remote role. 
• You must use your own computer and have reliable internet.
• Training for all Technology will be completed by the Propertyse Team. 
• Communication will occur through Google Meet/Virtual platform, email, and portal messaging. 
• This is a contract role that does not include benefits. 
• Contracts are completed through Deel and payments are made through Deel in your preferred currency.
• Working hours will vary but are typically 10a-7p COT (with a break)
• Pay: $1,000 - $1,500 USD based on experience