KYC Risk Team Leader

Company Overview:

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview:

El Líder de Equipo de KYC encabezará un grupo de analistas responsable de proteger a la organización del riesgo financiero y reputacional, asegurando la correcta verificación de los clientes. Este rol requiere un fuerte liderazgo, habilidades analíticas avanzadas y un compromiso con la excelencia operativa y el rendimiento del equipo.

Role Responsibilities:

• HORARIO: 23:00 A 06:00
• MODALIDAD: 100% Presencial
• Supervisar y auditar la revisión de nuevas cuentas de clientes para asegurar la precisión y el cumplimiento.
• Gestionar las métricas e indicadores de rendimiento diarios del equipo para cumplir los objetivos operativos.
• Manejar casos escalados y complejos que requieran un análisis más profundo o aprobación.
• Brindar orientación, coaching y mentoría a los miembros del equipo para mejorar su rendimiento y crecimiento profesional.
• Desarrollar e impartir capacitaciones a nuevos analistas sobre los procesos y procedimientos de KYC.
• Asegurar que todas las actividades del equipo se alineen con los estándares regulatorios y las políticas internas.
• Servir como punto de contacto para consultas internas relacionadas con los procesos de KYC.

Role Qualifications:

• 2-3 años de experiencia en un rol de KYC, con al menos 1 año en una posición de liderazgo o supervisión.
• Licenciatura o superior.
• Habilidad demostrada para liderar y motivar a un equipo hacia un objetivo común.
• Capacidad comprobada para resolver problemas complejos y tomar decisiones acertadas bajo presión.
• Fuertes habilidades de comunicación e interpersonales, con la capacidad de influir tanto en miembros del equipo como en otros departamentos.
• Experiencia generando insights a partir de datos para mejorar los procesos operativos.
• Plus: Experiencia en procesos de auditoría interna o aseguramiento de calidad.
• Flexibilidad de horario.

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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