Senior Logistics Specialist I

Job Responsibilities
Implement, lead and oversee the national last mile logistics operations for the e-commerce delivery business, ensuring efficient, cost-effective, and high-quality parcel deliveries through a new operative model; third-party REGIONAL logistics vendor (LSPs) across all Mexican states.
This position ensures on-time delivery performance, customer satisfaction, and continuous improvement in alignment with company growth, cost savings and las mile delivery service standards.

3PL Vendor Management

• Manage and monitor on field and remote the Regional LSP providers responsible for national parcel pickup and delivery for regions.

• Ensure full compliance with contractual agreements LSA, SLA and NDA. Which SLAs and KPIs (on-time delivery SLA=P95, proof of delivery, NDRS´s & close loops incident resolution, cost efficiency).

• Lead weekly performance reviews and quarterly business reviews (WBR/QBRs) with vendors.

• Track and follow up on claims, incidents, and delivery exceptions.
Operational Execution

• Supervise daily order dispatch, tracking, and delivery performance through digital dashboards.

• Coordinate escalation and resolution of delivery issues with internal and external stakeholders.

• Support reverse logistics (returns) processes to maintain a positive customer experience.

• Align daily operations with cut-off times, inventory readiness, and order cycle time goals.

Continuous Improvement & Cost Efficiency

• Identify process optimization and route improvement opportunities in the last mile network.

• Propose cost-saving initiatives while maintaining service quality.

• Support the implementation of new delivery models (same-day, next-day, lockers, PUDO´s points, etc).

• Benchmark and assess alternative 3PL partners and technologies.

Data & Performance Analytics

• Develop and maintain reports and dashboards (KPI tracking, cost performance, delivery times).

• Analyze trends to detect bottlenecks and service gaps.

• Provide insight-driven recommendations to leadership for strategic decision-making.

Compliance & Safety

• Ensure the vendor operates within legal, fiscal, and corporate compliance frameworks.

• Maintain documentation related to vendor contracts, audits, and delivery performance.

Job Requirements
Qualifications and requirements

• Education: Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, or Business Administration.

• Experience: 4–6 years in logistics or transportation management, with at least 2 years in e-commerce last mile or parcel delivery.

• Industry: E-commerce, Retail, or FMCG.

• Languages: Fluent in Spanish; Intermediate–Advanced English (oral and written).

• Technical Skills:
o Advanced Excel (dashboards, pivot tables, data analysis)
o Power BI or other data visualization tools
o Experience with ERP/TMS systems (SAP, Oracle, or equivalent)
o Familiarity with tracking and route optimization software

• Availability: Willingness to travel within Mexico (up to 20%).

Skills and Competencies

• Proven vendor management and negotiation experience

• Excellent understanding of last mile and e-commerce logistics

• Strong analytical and data interpretation skills (Excel, Power BI, Tableau, or similar)

• Effective communication and stakeholder management

• Ability to work under pressure and solve problems quickly

• Strong organization, prioritization, and attention to detail

• Knowledge of digital logistics tools, tracking systems (WMS, TMS, Delivery Apps )

• Continuous improvement mindset and customer-centric focus

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

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