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A minimum of 5 years of relevant experience as a support analyst Experience working with Excel Strong communication skills, both written and verbal Familiarity with finance concepts and financial models Ability to work independently, self sufficient Additional requirements (non mandatory) Experience working with databases Experience working with financial models in Excel Typical responsibilities
• Responsible for Handling Level 1 Analysis
• Allocate an issue, investigate it, find a root cause, and present the clear and correct bug report to development team
• Follow SLAs during triaging incidents from service desk.
• Create and maintain documentation such as how-to articles, troubleshooting and user guides articles for the existing knowledge base.
• Communicate with Development team / IT Support / Products team / QA team on daily basis.
• Ability to successfully troubleshoot and narrow down issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Ability to manage multiple tasks with changing priorities.
• Act as a point of communication with the client side, product management team and other parties in the ecosystem. 200
