Product Quality Engineer Senior

About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About The Job
Responsible for ensuring the quality of the final product in the manufacture of stainless-steel industrial kitchens and ensuring customer satisfaction through the effective management of non-conformities, complaints, warranties, and product validations, as well as Advanced Product Quality Planning (APQP) and PPAP compliance for new product launches.

Actively participates in the introduction of new manufacturing lines (refrigeration and millwork), ensuring quality standards are built into the process from development to mass production.

*Your tasks*

• Direct customer service for any complaints, deviations, or concerns related to product quality.
• Comprehensive management of warranties and complaints, including reception, analysis, technical diagnosis, and follow-up until closure.
• Lead root-cause analysis using structured tools such as 8D, 5W, Ishikawa, Pareto, etc.
• Lead APQP (Advanced Product Quality Planning) activities for new products, prototypes, and pilot runs, ensuring compliance with quality deliverables alongside engineering and production.
• Prepare, review, and submit PPAP documentation to customers, including capability studies, dimensional results, and functional validations.
• Develop and implement corrective and preventive actions (CAPAs), ensuring their effectiveness and follow-up.
• Coordinate product and process validations (Initial trials, PPAP, functional testing) on-site with key customers, ensuring compliance with technical and functional requirements.
• Document and communicate findings and solutions clearly, professionally, and in English to customers and internal stakeholders.
• Monitor key indicators of customer satisfaction, complaint rate, response time, and corrective action compliance.
• Collaborate with internal areas (engineering, production, logistics, purchasing) to ensure a quick and effective response to customer issues.
• Generate executive and technical reports on failure trends, root causes, and opportunities for improvement.
• Participate in internal and external audits from a voice of the customer (VOC) perspective and close findings.
• Reliable attendance at the workplace is essential, with availability to serve national and international customers.
• Other tasks as assigned.

Requirements
Technical Knowledge:

• Proficiency in root cause analysis methodologies (8D, 5 Whys, Ishikawa, Pareto).
• Core Tools.
• Knowledge and practical application of APQP, PPAP, FMEA, Control Plan, and MSA.
• Experience in new product validations and line launches (prototypes, pilot runs, customer approval).
• Advanced use of Excel and statistical tools.
• Knowledge of metal manufacturing processes (welding, cutting, assembly, polishing).
• Familiarity with interpretation of drawings, tolerances, and technical requirements for customized products.
• Advanced English (spoken and written), essential for communication with international customers.
• Industrial, Mechanical, or related Engineering degree.
• 5–7 years of experience in quality roles with a focus on customer service within manufacturing companies, preferably in stainless steel or industrial equipment.
• Proven experience in APQP/PPAP processes, new product launches, and customer support, preferably with quick-service restaurant (QSR) chains.

Skills:

• Strong customer service orientation and problem-solving mindset.
• Ability to communicate clearly, technically, and professionally with customers.
• Proactive, analytical thinking, and results-oriented.
• Ability to work under pressure and coordinate multiple topics simultaneously.

*What we offer you*
Competitive salary and comprehency salary.

*Contact details*
Magdiel González Díaz | HR Business Partner

For more information see:

Important information for all executive search companies, headhunters and HR consultants
The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.