System Consultant, Associate

Country

Mexico

City

Mexico City

Job ID

46455

Department

SaaS

Experience Level

ASSOCIATE

Employment Status

FULL_TIME

Workplace Type

Hybrid

The System Consultant is responsible for supporting the Production environment to provide technical support to the Infor Nexus customer service teams. In addition, they will work with other internal teams to analyze system behavior and identify the resolution of issues for both internal and external users. The Associate-level position will be expected to develop their skills and knowledge around the Infor Nexus platform, and will receive guidance and oversight from more senior team members as needed.

A Day in The Life Typically Includes:

• Troubleshoot system application and messaging problems.
• Handle cases from the Level 2 Support queue, providing support to internal and external users regarding application and integrated messaging issues.
• Review standard Message Integration Guides (MIGs) to troubleshoot message failures.
• Resubmit inbound and outbound messages as required to resolve customer issues.
• Perform some minor configuration updates as part of everyday issue resolution.
• Collaborate with other internal teams, i.e., Level 1 Support, Customer Success Managers, Quality Assurance, Messaging, and Professional Services to help identify problems and potential workarounds/solutions.
• Use SQL to troubleshoot issues between the UI application and the database.
• Interact with Professional Service department to gain knowledge and understanding on customer solutions and technical setup requirements.
• Identify and replicate platform issues in non-Production Environments.

Basic Qualifications:

• Experience supporting cloud-based software application.
• Experience in technical support, application testing, quality assurance, production support, or technical customer services.
• English speaking and writing skills.

Preferred Qualifications:

• Nexus platform experience (Transportation platform).
• Supply chain ERP experience a plus.
• Experience working in industries such as logistics and/or import/export.
• Experience with SQL, X12, EDIFACT, and XML transaction processing.
• Experience identifying and resolving technical issues.
• Experience with Microsoft Office applications (Excel, Word, PowerPoint), XML Spy, Notepad++, Textpad.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

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