Human Resources Generalist

Who You Are

You are a hands-on, resourceful HR professional who thrives in an environment where you own outcomes, not just tasks. You operate with a high degree of autonomy, using sound judgment to make decisions, anticipate needs, and move projects forward without close supervision.

You balance execution with empathy and understand how strong HR operations influence culture, project delivery, and business results. You're comfortable navigating ambiguity, diagnosing root causes, recommending solutions, and improving processes—not just following them.

You're tech-forward and naturally curious, quickly learning new systems and leveraging tools to streamline workflows, increase accuracy, and elevate the employee experience. Above all, you communicate clearly, act with integrity, and create a sense of hospitality in every interaction.

You are proactive, detail-oriented, and service-minded, with the ability to navigate ambiguity, find solutions, and communicate clearly across teams. 

Who We Are

Hotel Rehabs is a boutique general contractor specializing in the renovation of select-service hotels across the United States. We partner with leading hospitality brands and hotel owners to deliver high-quality projects with consistency and care.

Our people are central to our success. As we continue to grow, we are intentionally building a scalable People & Culture function that supports our team members and the long-term needs of the business.

The Role

The HR Generalist plays a key role in supporting our People team by owning onboarding and compliance processes, managing core HR operations, and supporting Talent Acquisition, Learning & Development, and employee engagement initiatives. This role supports administrative work across the full employee lifecycle and works closely with senior HR leaders to ensure systems, processes, and programs run smoothly for both U.S. and Mexico-based teams.

Location: Roma Norte, Mexico City 

Key Responsibilities

• Own onboarding and offboarding processes for U.S. and Mexico-based employees, ensuring a smooth, compliant, and welcoming experience. Identify opportunities to streamline workflows or elevate touchpoints that impact perception and culture.
• Manage HR compliance across the U.S. and Mexico, including documentation, audits, employee records, and coordination with payroll and external partners. Ensure accuracy, system integrity, and proactive follow-through, anticipating issues before they become problems.
• Support administrative HR responsibilities across the full employee lifecycle, including performance review cycles, maintaining people metrics and reporting, employee data updates, and day-to-day HR operations.
• Administer and maintain HR systems, including HRIS and ATS platforms, ensuring data accuracy, system integrity, and effective use of technology.
• Support Talent Acquisition efforts by coordinating job postings, sourcing, interview scheduling, candidate communication, and reference checks, with the opportunity to grow into independently managing recruiting for select roles, owning both process and outcomes over time.
• Support Learning & Development initiatives and special projects, including training coordination, engagement programs, culture-building events, and special projects. Contribute ideas and solutions that strengthen employee connection and deliver an elevated employee experience.

What We're Looking For

• 3+ years of experience in an HR Generalist or similar HR role.
• Experience owning onboarding, HR operations, and compliance processes.
• Comfort managing HR systems (HRIS, ATS) and maintaining people data and reporting.
• Tech-forward mindset with the ability to learn and navigate new tools independently.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to work independently while building strong, trusted relationships across teams.
• Experience supporting U.S.-based companies or international teams is a plus.
• Full written and spoken English proficiency (C1 - C2 Level) 
• Work Location - In Person in our Roma Norte office 

Why Join Us

Hotel Rehabs is in an exciting growth phase, with plans to grow our team by approximately 50% over the next three years. A core company goal is to become "a place where everyone wants to work," and Human Resources plays a critical role in making that vision a reality through strategic people initiatives, strong systems, and a thoughtful employee experience. This role offers exposure to all strategic areas of HR within a boutique, growing international company, along with the opportunity to work directly with two supportive, growth-minded, and forward-thinking senior HR leaders. You'll also have opportunities to travel to the U.S., build cross-border relationships, and grow your career alongside the business.