Site Reliability Engineer

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential

The Opportunity

"The Site Reliability Engineer is an overlay of software development and systems engineering. Your responsibility is a full-stack support role, managing complex distributed enterprise SaaS offerings. The role emphasizes uptime, scalability and a focus on rapid development and deployment through a CI/CD pipeline. Support extends beyond incident management, applying methodologies used in development to identify and resolve problems in the environment, architecture and code. Curiosity and problem solving are the cornerstone of a successful SRE engineer." – Director, Site Reliability Engineering

What You'll Contribute

• As a generalist with software engineering background, you will support the full stack of Public Cloud, Private Cloud and SaaS Enterprise Products.

• Manage the operations and stability of the environments in accordance with established procedures and best practices, while contributing to continuous improvement within those processes and procedures. 

• Drive incidents to and beyond resolution, identifying points of remediation and improvement for ever improving software and environment reliability. 

• Implement, monitor, refresh, and perform disaster recovery tasks on all supported applications.

What We're Seeking

• Intermediate to advanced Linux experience.

• Bachelor's degree in computer science or equivalent on-the-job experience.

• Working knowledge of core AWS tech stack services (EC2, ECS, S3, RDS, Lambda, CloudFormation, CloudWatch, DynamoDB, etc.) or non-AWS Cloud Equivalent. Certification a plus.

• Java programming background.

• Python Development experience.

• Working knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.

•  Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures. Hands-on knowledge of load balancers and firewalls desired.

• Experience with Infrastructure as Code (IaC)

• Familiarity with ITIL standards and technologies (ServiceNow)

• Scripting/programming experience in NodeJS or BASH Shell a plus.

• Working Knowledge of Git/Bitbucket a plus.

• Shift Schedule from Friday to Tuesday from 11AM to 8PM CST.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

#LI-FS1

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks

Learn more about how you can fulfil your potential at

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

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