Customer service Representative
hace 3 días
Job Description
- Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; h as a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries. Oversee the most complex problem resolution issues and escalations; typically works with larger, more complex accounts.
- Take customer orders either directly from customers or account managers.
- Place orders on a timely basis for purchases of materials and supplies to be used in production.
- Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
- Process purchase orders, coordinate account credits and maintain customer data.
- Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
The Skills You Will Bring
- Professional degree
- Preferred experience working in a manufacturing environment
- Preferred computer data-entry experience
- Preferred experience in the corrugated box industry
5-8 years of customer relations experience; preferably 2+ years' experience in industry specific customer relations.
Action Oriented
- Being Resilient
- Customer Focus
- Instills Trust
- Bilingual
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