Head of Business Development

Job Summary:

Lead. Innovate. Scale. Optimize.

This isn't just another business development leadership role—it's a high-impact strategic growth position where you'll leverage data, technology, and automation to expand partnerships, optimize referral pipelines, and lead a high-performing team to drive revenue growth.

As the Head of Business Development, you will spearhead facility partnerships, client retention initiatives, and high-value lead generation, while ensuring every process is streamlined, every inefficiency is eliminated, and every decision is data-driven.

To ensure productivity and efficiency, Time Doctor will be used to track your work hours and productivity. While this tool is in place to ensure accountability, it is also key to maintaining a structured and efficient workflow across remote roles. You'll be expected to use Time Doctor to log your time and tasks, helping identify areas for improvement and keeping us aligned with our broader team goals.

If you are obsessed with process improvement, tech-driven, and thrive on making data work for business growth, this is your opportunity to transform how business development is done in a fast-growing personal injury law firm.

What You'll Own and Master:

Growth Strategy & Market Expansion (Data-Driven Approach):

• Develop and execute a data-backed business development roadmap to increase partnerships and referrals.
• Identify new facility partnerships with medical providers, body shops, towing services, and insurance agencies to enhance service offerings.
• Leverage CRM systems (Filevine, HubSpot, Salesforce, etc.) to track referrals, engagement levels, and conversion rates, ensuring data-driven decision-making.
• Use real-time analytics dashboards to monitor lead sources, optimize referral pathways, and measure ROI on partnerships.

Strategic Partnerships & Referral Management:

• Implement automated tracking systems to monitor partnership engagement activities, referral performance, and client retention rates.
• Oversee cold calling efforts, introducing partnership opportunities to medical facilities, repair shops, and towing companies.
• Drive process improvements in lead qualification and follow-up workflows, ensuring that every referral is efficiently tracked and converted.
• Manage collision repair referral processes, ensuring rejected leads receive real time body shop referrals while automating tracking in Filevine.

Leadership, Efficiency, & Process Optimization:

• Lead and mentor a high-performing business development team, ensuring they have the best tools, processes, and insights to excel.
• Build automated dashboards to track team performance, providing real-time visibility into conversion rates, pipeline health, and partner engagement.
• Implement process automation and AI-driven solutions to streamline communication, reporting, and follow-ups.
• Establish performance benchmarks and KPIs based on real-time data, ensuring constant optimization of lead acquisition and conversion processes.

Client Retention & Loyalty Programs (Tech & Data-Optimized):

• Design and execute data-driven client engagement programs, including cheese roll deliveries based on predictive retention analytics.
• Implement automated follow-ups with referred clients to ensure seamless experiences and long-term retention.
• Track client sentiment and feedback through automated surveys, using AI-based sentiment analysis tools.

Performance Analytics & Reporting:

• Oversee Filevine tracking and documentation, ensuring accurate, real-time reporting on referrals, lead conversions, and partner interactions.
• Implement data visualization tools (Google Data Studio, Power BI, or Tableau) to track KPIs and optimize business development performance.
• Generate weekly and monthly reports with clear data-backed insights and actionable process improvements.

Qualifications & Skills:

Who You Are

• 10+ years of experience in business development, revenue growth, or strategic partnerships, with at least 5 years in a senior leadership role.
• Master of Data & Reporting—you love analyzing, tracking, and optimizing business development metrics.
• Tech-Driven & Automation-Focused—you understand CRM systems, AI-based recruitment tools, and automation platforms to improve efficiency.
• Obsessed with Process Optimization—you constantly identify inefficiencies and implement automation solutions to improve lead conversion.
• A Strategic Leader—you can build and scale a high-performing business development team with a growth-focused, data-driven approach.
• Strong relationship builder—you can establish and maintain long-term partnerships with medical providers, body shops, and other service providers.
• Highly analytical, detail-oriented, and a problem solver—you thrive in optimizing workflows and scaling high-impact business strategies.