Risk Operations Associate

Who we are

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team The Risk Operations team is looking for an experienced professional to join our global Verifications. The Verifications team is dedicated to optimizing the verification experience to boost user conversions while ensuring regulatory compliance and effective risk management. We collaborate with cross-functional teams to develop strategies and continuously improve onboarding processes and user experiences.

What you'll do

In this role you will develop a deep understanding of Stripe's user verifications and compliance policies, systems, and controls and design mechanisms to deliver process improvements and enhanced customer experience. You will develop and maintain a prioritized list of improvements and successfully influence Policy, Product, Engineering, and Operations teams to implement changes. This role will play a critical part in improving Stripe customers' verifications experience and fostering user trust throughout the customer lifecycle.

We are looking for someone who is passionate about navigating ambiguity, enabling business growth while balancing risk, and is skilled at identifying ways to improve users and our Stripe verification experience.

Responsibilities * Optimize verification experience for maximum conversions while maintaining regulatory compliance and risk mitigation measures.

• Partner with key stakeholders to define the strategy, vision, and roadmap for Verifications to meet evolving business needs.
• Evolve onboarding risk from project-oriented to programmatic, defining and monitoring key metrics and delivering reports with user insights.
• Collaborate with cross-functional teams (i.e. Product and Engineering) to shape user experiences for verifications, ensuring our products evolve to meet both business needs and the emerging requirements of risk and compliance (Know Your Customer, Anti-Money Laundering)—always with a user-first mindset.
• Establish scalable mechanisms to proactively identify and address challenges and opportunities in verification policies, processes, and performance (vendor-side and internal) to improve the user trust framework.
• Analyze onboarding and compliance data to identify improvement areas and reduce verification friction. Partner with stakeholders to improve, design, develop, and monitor manual user verification processes.
• Develop and maintain relationships with verification providers to identify new capabilities.
• Execute special projects/ad hoc analyses as initiatives, products, risks, and opportunities evolve.
• Manage verification provider performance, including problem-solving and issue resolution.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements * You possess experience in risk analysis, investigations or risk operations

• You have excellent English communication skills, both written and verbally
• You excel in analytical thinking and problem solving, with experience using data to make assessments / judgment
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners

Preferred qualifications * Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present risk

• Previous experience in KYC/KYB related roles.
• Knowledge of risk schemes, risk prevention methods, and risk detection tools
• Prior risk experience across multiple industries/verticals
• Experience in a high growth technology company
• Experience working from a queue

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.