Global Telephony Engineer

hace 2 semanas

Ciudad de México, Ciudad de México Tala A tiempo completo
About Tala
At Tala, we're applying advanced technology and human creativity to solve what legacy institutions can't or won't. We are a global financial infrastructure company on a mission to unleash the economic power of the global majority, recognizing that today's financial infrastructure doesn't work for most of the world's population.

Our pioneering work and proven impact have earned us consistent recognition, including being named to:
CNBC's Disruptor 50 for five years. CNBC's World's Top Fintech Companies for two consecutive years. Forbes' Fintech 50 list for nine consecutive years.
Visionary investors, persuaded by the economic power of the global majority, have committed half a billion dollars in equity and debt to Tala's success.
Given the global nature of our team, we operate on a remote-first approach with office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.
Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we'd love to hear from you
The Role This role encompasses engineering, supporting, and managing Tala's global telephony environment in a highly available (99.9% uptime) and scalable manner. This includes VoIP Infrastructure, Asterisk PBXs, Five9 call center systems, and call recording systems for the global Operations team. Daily responsibilities include maintaining high quality and availability for all voice systems, supporting architecture tasks, and collaborating with Operations and Shared Services to strategize and implement a unified communications platform.  Additionally, the role is responsible for ensuring high availability of PBX servers, softphones, network connectivity, and other related hardware. What You'll Do
  • Dialer System Management: Collaborate with the Shared Services team globally to oversee the administration, maintenance, and optimization of Five9 dialer platform(s). This includes user management, campaign configuration, performance monitoring, and troubleshooting.
  • SIP Trunk Management: Manage and maintain our SIP trunking infrastructure globally, ensuring call quality, capacity, and cost-effectiveness. Negotiate with SIP providers and optimize routing strategies.
  • Asterisk Server Administration: Administer and maintain our Asterisk-based PBX systems globally, including configuration, upgrades, security patching, and troubleshooting. Develop and maintain custom dial plans and integrations.
  • GSM Gateway Management: Manage and maintain our GSM gateway infrastructure primarily in the Philippines, ensuring reliable connectivity for mobile calls. Troubleshoot connectivity issues and optimize routing for cost efficiency.
  • Global Telephony Support: Provide Tier 2/3 support for all telephony-related issues globally, working closely with the Shared services and other teams to resolve problems quickly and efficiently.
  • Monitoring and Performance Optimization: Proactively monitor the performance of all telephony systems globally, identify potential issues, and implement solutions to ensure high availability and call quality. Develop and maintain monitoring dashboards and alerts.
What You'll Need
  • 3+ years of experience in managing and maintaining complex telephony systems, specifically in a call center environment.
  • Deep understanding of VoIP technologies, including SIP, GSM, and RTP.
  • Extensive experience with Asterisk PBX administration, including dial plan development and troubleshooting.
  • Experience with dialer platforms e.g., Five9, Genesys is highly desirable.
  • Strong troubleshooting and problem-solving skills.
  • Vendor negotiation and management
  • End-user IT helpdesk management and support
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Global Telephony Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Tala A tiempo completo

    About TalaAt Tala, we're applying advanced technology and human creativity to solve what legacy institutions can't or won't. We are a global financial infrastructure company on a mission to unleash the economic power of the global majority, recognizing that today's financial infrastructure doesn't work for most of the world's population.We're the first and...

  • Server Engineer II

    hace 1 semana

    Ciudad de México, Ciudad de México Dawn Foods Global A tiempo completo

    _Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people,...

  • Application Support Engineer

    hace 6 días

    Ciudad de México, Ciudad de México Insight Global A tiempo completo

    JOB DESCRIPTIONInsight Global is looking for a L2 Sustain Operations Support Engineer to join a client in Mexico City. As a Sustain Operations Engineer, you act as a vital link between frontline support (L1) and advanced technical teams (L3), ensuring the reliability and performance of systems built on Spring Boot, Java, Microservices, Linux, Oracle, and...

  • Sustained Operations Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Insight Global A tiempo completo

    Required Skills & Experience7+ years of experience providing L2 operations/production supportExperience supporting apps with the following tech stack: Spring boot, Microservices, JavaExperience supporting Linux and Oracle and MySQL databasesExperience with application monitoringExperience with ITIL framework and ITSM processes (incident, change, problem...

  • Engineer, Global Quality

    hace 2 días

    Ciudad de México, Ciudad de México TPI Composites A tiempo completo

    DescriptionJob SummaryThe Global Quality Engineer is a member of the Global Quality team who works in a TPI factory, supporting Global Quality activities in all sites in a region. He/she is responsible to support the development of Quality personnel and the quality performance of the manufacturing sites. Key stakeholders include Customer Quality,...

  • Sr. Network Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México Epson A tiempo completo

    Long DescriptionPrincipal AccountabilitiesIn addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:Designs, develops, analyzes, troubleshoots, and documents computer networks and infrastructure.Facilitates major network projects to support capacity growth, upgrades and new products/features, and...

  • Integration Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México Dawn Foods Global A tiempo completo

    _Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people,...

  • Software Engineer

    hace 6 días

    Ciudad de México, Ciudad de México Global Payment Holding Company A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Technical Support Engineer

    hace 2 días

    Ciudad de México, Ciudad de México The Global Talent Co. A tiempo completo

    Technical Support EngineerFull-time | Remote | LATAM | 4:00 pm - Mid night PSTAbout UsAt The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded technology professionals.About the...

  • Mechanical Engineer Ireland

    hace 14 horas

    Ciudad de México, Ciudad de México Job Bridge Global A tiempo completo

    Mechanical Engineer/ Maintenance Engineer - Galway, Ireland*This job is based in Ireland.Are you passionate about innovation, automation, and pushing the boundaries of technology? We are partnering with a leading company in the medical device industry, and they are seeking talented Maintenance Engineers to be a vital part of their new, fully automated...