Engineer, Customer Quality

Location:

Queretaro - Querétaro, Mexico - 501/502 Avenida Indust Minera

Job Family:

Quality

Worker Type Reference:

Regular - Permanent

Pay Rate Type:

Salary

Career Level:

P3

Job ID:

R

A Career at HARMAN Automotive

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role:

Manage and ensure corrective and preventive actions are implemented for the Customer's complaints, Responsible for improving the overall quality performance of the product, we deliver to our customers. Compliance with QRO pathway matrix, Quality management system BMS and QMS, IATF 16949, ISO 14001 AND ESDS 20,20 as well as customer specific requirements.

Your Team:

• Quality Inspector
• Quality Technician

What You Will Do:

• Root cause analysis and implementation of corrective action for 0KM concerns (mass production)
• Responsible for maintaining and continual improvement activities to enhance the quality system.
• Manage containment actions for 0KM concerns and quality proactive notifications (including customer sorting & Quality Alerts).
• Manage aditional controls with Engineering and Operations to ensure quality products during SOP + 90 days (Safe Launch Plan)
• Execute IPSO Audit to ensure transfer to production of new products are in accordance with approved data.
• Manage quality RMA process, review, and confirm customer deductions due to 0Km concerns (mass production).
• Support the quality Inspectors and technicians to ensure that products and processes comply with the relevan requirements of the quality management system.
• Preparation of QA reports.
• Developement of Control Plans and ensure handover for Control Plan maintenance.
• PPAP submission process and provide customer feedback for approval.
• Ensure product audit.
• Other activities as required by the Sr. customer quality Engineer.

What You Need to Be Successful:

• Integrity.
• Innovation.
• Inclusion.
• Teamwork & Respect.
• Excellence
• BS Technical Engineering Degree
• 3 years of prior experience as Quality Engineer or 3 years of prior experience in industrial product manufacturing environment.
• English 90%.

Bonus Points If You Have:

• Leadership.
• Change Orientation.
• Collaboration.
• Judgment.
• Result Driven.
• Leadership.
• Change Orientation.
• Collaboration.
• Judgment.
• Result Driven.
• Leadership
• Change orientation
• Collaboration
• Judgement
• Result driven
• Communication Skills (Oral and Written)
• Able to plan and organize
• Initiative
• Analytical
• Problem Solving skills
• Knowledge of Quality Systems (IATF 16949, ISO 9001)
• Computer knowledge (Auto cad, Office: Word, Excel, Power Point, SAP, etc.)
• Control Plan knowledge
• PPAP knowledge
• MSA Measurement System analysis
• Statistical Process Control (SPC)
• 8Ds
• 5Whys
• VDA
• Automotive Customers portal experience

What Makes You Eligible :

• Willingness to travel
• Willingness to work in an office
• Successfully complete a background investigation and drug screen as a condition of employment.

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you're ready to innovate and do work that makes a lasting impact, join our talent community today

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '' about a job with HARMAN, please cease communication immediately and report the incident to us through:

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related )