Salesforce Technology Lead

hace 3 días

Ciudad de México, Ciudad de México Infosys A tiempo completo

Infosys –– Salesforce Technology Lead

  • An experienced Salesforce Automotive Cloud SME to lead the design, implementation, and optimization of Salesforce Automotive Cloud based eCommerce solutions.
  • The ideal candidate will bring a deep understanding of both Salesforce architecture and the automotive industry's unique customer journeys, D2C commerce and data models.
  • The candidate will work closely with business stakeholders, technical teams, and external partners to deliver scalable CRM solutions that enhance customer engagement and drive operational efficiency across the automotive lifecycle.
  • Strong understanding of automotive industry operations, including OEM-dealer relationships, vehicle lifecycle, and customer experience challenges.
  • Hands-on experience with Automotive Data Foundation (ADF), Lead & Opportunity Management, and Vehicle Graphs.
  • Experience in integrating Salesforce with DMS, ERP, and marketing automation platforms.
  • Serve as the primary subject matter expert on Salesforce Automotive Cloud and related technologies.
  • Design, implement, and manage scalable CRM solutions tailored to automotive use cases (e.g., sales, service, connected vehicle, digital retail).
  • Translate business requirements into system design, configuration, and customized solutions.
  • Collaborate with cross-functional teams (marketing, sales, service, IT) to define and improve customer journeys.
  • Integrate Salesforce with Dealer Management Systems (DMS), IoT platforms, CDPs, ERP, and third-party tools.
  • Develop and optimize data models for vehicles, households, dealers, and service events using the Automotive Data Foundation (ADF).
  • Leverage Einstein AI, CRM Analytics, and automation to drive personalization and insights.
  • Excellent communication and stakeholder management skills.
  • Conduct workshops, training, and enablement sessions for users and stakeholders.
  • Stay current with Salesforce Automotive Cloud updates, roadmap, and industry best practices.

Locations for this position are Mexico (Mexico City)

Qualifications Basic

  • Bachelor's degree in computer science or related field with 10+ years of experience in Salesforce ecosystem with at least 3+ years specifically in Salesforce Automotive Cloud & Commerce Cloud.

Mandatory Skillsets:

  • Salesforce certifications (must have)
  • Salesforce Automotive Cloud 7 Modules completed (Partner Learning Camp) and Trailhead modules
  • Salesforce Commerce Cloud
  • Salesforce Order Management Systems

Other Relevant Experience

  • Proficient in English communication
  • Experience working as part of a Scrum team practicing Agile development methodologies.
  • Experience and desire to work in a Global delivery environment
  • Ability to work in team in diverse/ multiple stakeholder environment

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