Provider Scheduling Specialist

hace 4 horas

Ciudad de México, Ciudad de México OpsArmy Careers A tiempo completo

Job Description Provider Scheduling Specialist (ABA)
*Position Type:*
Full-Time

*Schedule:*
MondayFriday, 7:00 AM 4:00 PM EST

*Location:*
Remote

*Apply here:*

About The Role
We are hiring a
*Provider Scheduling Specialist (ABA)
to manage day-of scheduling, cancellations, reschedules, and session make-ups for ABA therapy providers. You will be the primary phone contact for families and techniciansso you must speak
fluent, neutral U.S. English*
that feels local and comfortable to families.

This role requires exceptional organization, strong attention to detail, and confidence navigating scheduling software such as
*Aloha*
.

*Experience working in ABA, autism services, or behavioral health scheduling is a significant advantage*
, as youll work within therapy-specific scheduling patterns.

Spanish speaking is a strong plus.

Key Responsibilities
*Day-of Scheduling Management (Primary Focus)*

  • Manage day-of cancellations, morning callouts, and last-minute changes.
  • Call families and technicians with warmth, clarity, and confidence.
  • Coordinate backfills and make-up sessions based on provider-established rules.
  • Track recovered hours and maintain complete accuracy in all schedule updates.

*Prospective / Forward Scheduling*

  • Build upcoming schedules inside Aloha, balancing provider, technician, and family availability.
  • Gather and confirm availability proactively to prevent schedule disruptions.
  • Prepare weekly or monthly forward schedules as required.

*Phone Communication Excellence*

  • Sound neutral and natural to U.S. callers; build trust with families.
  • Communicate changes urgently yet empathetically.
  • Maintain a friendly, high-energy tone when speaking with families.
  • Use Spanish when needed to support Spanish-speaking families (if applicable).

*Documentation, Organization & Collaboration*

  • Maintain real-time accuracy in Aloha and internal systems.
  • Provide daily updates to the clients CSM on cancellations and reschedules.
  • Follow SOPs precisely and contribute helpful input during process updates.

What You Bring

  • Strong experience in scheduling, coordination, or healthcare operations.
  • ABA or autism-care scheduling experience is a significant advantage.
  • Fluent, neutral U.S. English with excellent phone presence; must feel local.
  • Friendly, empathetic communicator with a trust-building tone.
  • Extremely organized with exceptional attention to detailno missed updates.
  • Proficiency with Aloha or similar scheduling tools.
  • Spanish fluency is highly beneficial.

*Apply Now*

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