Technical Support Consultant, Web Hosting

hace 2 semanas

Gustavo Adolfo Madero, Ciudad de México SupportYourApp A tiempo completo

Who are we?
SupportYourApp
is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a
Technical Support Consultant
today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What You Will Do

  • Deliver outstanding technical support via emails and chats;
  • Assist customers with account-related issues and general support questions;
  • Perform basic troubleshooting;
  • Escalate complex Level 2 issues to higher-level support teams when required;
  • Build strong and lasting customer relationships;
  • Keep up with evolving tools and technology;
  • Handle sensitive customer data with care and security;
  • Apply the latest and greatest customer happiness practices;
  • Maintain deep understanding of client solutions and meet KPI;
  • Communicate with developers and cross-functional specialists.

What You Need To Succeed In This Role

  • Excellent English communication skills (at least C1 level);
  • 1–3 years of experience in technical or customer support;
  • Experience with eCommerce, web hosting, and billing systems (Stripe, PayPal);
  • Ability to handle billing inquiries, refunds, subscriptions, and account issues;
  • Basic web hosting support knowledge (logins, site access, domain checks);
  • Technical background with basic HTML and CSS knowledge;
  • Experience with CRM tools and Confluence;
  • Strong analytical thinking and research skills;
  • Positive, proactive and responsible attitude;
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will Be a Great Plus

  • Experience with Intercom.

Benefits

  • Flexible schedule;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your development and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.
  • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive
Support Specialist
who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp
Candidate Privacy Notice
.

  • Technical Support Consultant, Trading

    hace 2 semanas

    Gustavo Adolfo Madero, Ciudad de México SupportYourApp A tiempo completo

    Who are we?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Technical Recruiter

    hace 1 semana

    Gustavo Adolfo Madero, Ciudad de México Pearl A tiempo completo

    Department:Human ResourcesWork Arrangement:RemoteJob Type:Independent Contractor, Full TimeWork Schedule:US Time Zone (candidate expected to be flexible with the client's preference)Locations:Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skillsAbout Pearl TalentPearl works with the top 1% of candidates...

  • CX Marketing Oracle Implementation Consultant Remoto

    hace 6 días

    Gustavo Adolfo Madero, Ciudad de México IT People Talent A tiempo completo

    IT People Talent busca CX Marketing Oracle Implementation Consultant Remoto en Gustavo A. Madero, Ciudad de México¿Quiénes somos?Creamos soluciones informáticas para grandes corporaciones y proyectos de alta complejidad, hemos implementado exitosos proyectos en prácticamente todos los países de América Latina, Estados Unidos, Europa y China, nos...

  • AI Engineer

    hace 20 horas

    Gustavo Adolfo Madero, Ciudad de México Darwin AI A tiempo completo

    We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology...

  • Desarrollador Senior UI Front End Bilingüe

    hace 2 semanas

    Gustavo Adolfo Madero, Ciudad de México Reclutamiento IT A tiempo completo

    Reclutamiento IT busca Desarrollador Sr UI Front End Bilingüe en Gustavo A. Madero, Ciudad de MéxicoSobre nosotrosSomos unadesarrolladora de videojuegossueca, filial deElectronic Arts. La compañía es conocida por desarrollar videojuegos como la serieBattlefieldyMirror's Edge. tenemos presencia global, hemos crecido de forma sostenida año con año...

  • n8n Developer

    hace 1 semana

    Gustavo Adolfo Madero, Ciudad de México Pearl A tiempo completo

    Department:TechnicalWork Arrangement:RemoteJob Type:Independent Contractor, Full TimeWork Schedule:US Time Zone (candidate expected to be flexible with the client's preference)Locations:Philippines, LATAM, and other remote regions with excellent English communication skillsAbout Pearl TalentPearl works with the top 1% of candidates from around the world and...

  • Junior Graphic Designer, Legal Marketing

    hace 2 semanas

    Gustavo Adolfo Madero, Ciudad de México EverService Holdings, LLC A tiempo completo

    About EverService Holdings, LLCEverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT...

  • Client Success Coordinator, Legal Marketing

    hace 7 días

    Gustavo Adolfo Madero, Ciudad de México EverService Holdings, LLC A tiempo completo

    About EverService Holdings, LLCEverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT...

  • IA Operations Executive

    hace 1 semana

    Gustavo Adolfo Madero, Ciudad de México Darwin AI A tiempo completo

    We are looking for someone to join ourOperations teamwho not only understands the importance of providing exceptional service but is also interested in technology and AI. This role is ideal for someone who enjoys combining theircustomer serviceskills, and, techniques to buildartificial intelligence assistants for our clients.In This Role You WillCarry out...

  • FPSO Manager

    hace 2 semanas

    Gustavo Adolfo Madero, Ciudad de México Airswift A tiempo completo

    Airswift is looking for a FPSO Manager to work in a contractor (6 to 12 months) position in Mexico City for an oil and gas company.Manage the FPSO Team personnel and taskEstablish and maintain a fit for purpose FPSO project organizationProvide support to the license Technical Committee (TC), required partners interaction, presentations and reporting of...