Experience Management Intern

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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You will join the team responsible for the end-to-end journey of DiDi Premier, our flagship high-end product designed to redefine urban mobility through a better and reliable experience. Our mission is to curate a seamless ecosystem where every touchpoint—for both passengers and drivers—reflects a premium standard.

In this role, you will help build the foundation of our driver community, ensuring that every new Premier driver understands our value proposition, safety protocols, and service standards. You will be the go-to person for designing and coordinating communications that keep our drivers and fleet partners aligned with the Premier philosophy. This is a unique opportunity to learn how a premium mobility category is built, scaled, and maintained.

• Communications: You will design and implement communications for drivers and fleet partners, ensuring they are informed about new policies, incentive programs, and feedback from audits.
• Data & Documentation: You will assist in maintaining the critical documentation for the category, updating it based on feedback from diverse teams such as: CX, safety, legal and vehicle solutions teams.
• Supporting Training Implementation: You will assist in designing and coordinating training programs for drivers, making sure that they align to our Premier standards and experience promise.
• Benchmarking: Stay ahead of luxury hospitality and transportation trends to ensure DiDi Premier remains the market leader in high-end mobility.
• Voice of the Customer: Synthesize feedback from passengers and drivers to identify friction points and opportunities for delight, translating these insights into actionable product or process improvements.

• Uncompromising Attention to Detail: You believe that "good enough" is the enemy of "premium." 
• Skills: You have excellent written and verbal communication skills, capable of translating complex operational policies into clear, engaging content for drivers. You are data-driven. You can spot trends, translate feedback into action and like to deep dive into data
• Self-Starting Initiative: You don't wait for a roadmap; you build one. You are comfortable navigating ambiguity and know exactly who to influence to get a project across the finish line.
• Empathy for Operations: You recognize that our drivers and passengers are our primary partners. You design solutions that are as intuitive for the person behind the wheel as they are for the person in the backseat.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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