Tier 3 Technical Engineer

hace 1 semana

Ciudad de México, Ciudad de México Nearshore Business Solutions A tiempo completo

Position: Full-time

Location: Remote (LATAM)

Contract: Contractor

Salary: USD 4,000 / month

Role Overvie

w

We're looking for
a Tier 3 IT Support Engine
er who lives and breathes Microsoft technologies. This role goes beyond ticket resolution—you'll own th
e most complex Microsoft 365, Intune, and Azure challeng
es, lead escalations, and implement long-term improvements in security, compliance, and user experience. If you're passionate about solving problems at scale and mentoring others, this is the opportunity to shape how enterprise IT operates in the cloud er

**a.

Key Responsibilit**

  • ies

Act as
the final escalation
tier for advanced issues across Microsoft 365, Intune, and Azure
- AD.Troubleshoot and resolve challenges
in cloud infrastructure, identity management, endpoint security, and device compli
a
- nce.Manage and optim
ize Microsoft In
tune (endpoint management, application deployment, compliance, conditional acce
- ss).Administer and sec
ure Microsoft 365 environm
ents (Exchange Online migrations, lifecycle management, DLP policies, distribution grou
- ps).Configure and maint
ain Azure Active Direc
tory (MFA, conditional access, identity protection, security baselin
- es).Implement enterprise-gr
ade data loss prevention (
DLP) and security contr
- ols.Collaborate with engineering & security teams
on cross-platform is
s
- ues.L
ead automation, policy rollout, and security harde
ning initiatives using PowerShell or other scripting to
- ols.Produce Tier 3-le
vel documentation, SOPs, and escalation playb
o
- oks.Mentor and coach Tier 1/Tier 2 engineers to elevate overall team capabil

**ity.

Must-Have Qualifica**

tions

Fluent/Native English (spoken and written, C2 l

evel). Strong hands-on experti
se in Microsoft
Intune (endpoint, compliance, secu

rity). Deep experience
with Microsoft 365 administration, Azure AD, and DLP sol
u

tions. Skill
ed in cloud networking, conditional access, and endpoint mana
g

ement. Proven ability to write/debug automation scr
ipts (PowerShell pre
fe

rr
ed). 7+ years in IT s
upport with at
least 3+ years at Tier 3/senior
level focusing on Microsoft cloud technol

ogies. Proven experience man
aging service prov

**iders.

Preferred Qualifi**

  • cations

Microsoft certifications (Endpoint Administrator, Azure Administrator, Security+, or s
- imilar).Proven track record leading escalations, projects, or technical r
- ollouts.Experience with enterprise-scale migrations and hybrid Microsoft envir
- onments.Mentorship experience training Tier 1/Tier 2 en

gineers.

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