Microsoft 365 Administrator

Microsoft 365 Administrator

We are looking for a Microsoft 365 Administrator with strong hands-on experience managing and supporting enterprise M365 environments. This role focuses on administration, troubleshooting, security, and compliance across Microsoft 365 services, providing L2/L3 support and ensuring service stability and best practices.

Responsibilities

• Administer and maintain core Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and the Microsoft 365 Security & Compliance Center.
• Monitor Microsoft 365 Service Health and proactively manage incidents, advisories, and service disruptions.
• Manage the user lifecycle, including onboarding, offboarding, license management, mailbox access, and data retention.
• Administer Exchange Online components such as user and shared mailboxes, distribution lists, security groups, and mailbox policies.
• Configure and manage mail flow rules, connectors, retention policies, and security settings.
• Troubleshoot mail flow issues, email delivery failures, and spam/phishing incidents.
• Support Exchange On-Premises environments, including application relay, server maintenance, patching, and issue resolution.
• Manage and support hybrid Exchange environments, ensuring proper mail flow and connectivity.
• Implement and maintain Azure AD (Entra ID) configurations, including Conditional Access, MFA, and security best practices.
• Work with Microsoft Defender for Office 365 and Microsoft Purview Compliance Center for threat protection and compliance.
• Implement and manage retention policies, litigation holds, and eDiscovery processes.
• Administer SharePoint Online and OneDrive for Business, including permissions, sharing policies, and storage management.
• Respond to user requests related to data access, sharing, recovery, and general M365 support.
• Perform mailbox and OneDrive data recovery as required.
• Use PowerShell scripting for administration, reporting, and automation.
• Handle incidents, changes, and service requests following ITIL processes.
• Provide L2/L3 support, escalating complex issues to Microsoft Support when necessary.
• Maintain accurate documentation for configurations, procedures, and troubleshooting.
• Communicate effectively with end users, internal stakeholders, and technical teams.

Requirements

• Proven experience as a Microsoft 365 / Exchange Administrator.
• Strong knowledge of Exchange Online and hybrid Exchange environments.
• Hands-on experience with Azure AD (Entra ID), Conditional Access, and MFA.
• Experience with security, compliance, retention, and eDiscovery in Microsoft 365.
• Solid troubleshooting skills and experience providing L2/L3 support.
• Experience using PowerShell for M365 administration.
• Familiarity with ITIL-based support processes.
• Strong communication and documentation skills.

Nice to Have

• Experience supporting enterprise or global environments.
• Microsoft certifications (e.g., MS-102, Exchange, Security or Identity-related certifications).

Job Types: Full-time, Permanent

Pay: $50, $80,000.00 per month

Application Question(s):

• Please describe your hands-on experience administering Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive). What environments and responsibilities have you managed?
• Describe your experience supporting Exchange Hybrid or Exchange On-Premises environments.
• Explain how you have used PowerShell in Microsoft 365 administration.
• Are you currently located in Querétaro or able to work in a hybrid model from Querétaro? (Yes/No)

Language:

• English (Required)

Work Location: Hybrid remote in Desarrollo San Pablo, 76125 Santiago de Querétaro, Qro.