Front Desk Host

Work model: In-person, flexibility to work from Monday to Sunday with a midweek day of rest.

City: Condesa, Mexico City
Reports to: Operations Manager

About the project

Tasman designs, builds and operates boutique hotels and residences. Our mission is to create spaces where owners and guests connect deeply with their destination and leave with lasting memories. We're passionate, innovative, and always evolving. With us, traditional hospitality gets an agile, tech-driven makeover.

Our Front Desk Hosts are the face of Tasman. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you

With us you can

• Be independent, creative and free to innovate
• Get premium compensation for the right skills​
• Build your dream team
• Embrace agility, forget about micromanagement and old-school hierarchies
  
  

What you will do

• Be the face of Tasman, and make an awesome first impression on our guests, visitors, and all internal and external partners.
• Guide guests through the tech-savvy Tasman experience, optimizing their stay with our advanced features.
• Provide immediate support via our systems, handling guest calls, SMS, and live chats.
• Manage guest interactions with utmost hospitality, accuracy, and timeliness, addressing special requests and resolving complaints.
• Assist building leadership with administrative tasks for seamless operations.
• Support day-to-day operations, including housekeeping audits, inventory checks, and minor maintenance.
• Ensure cleanliness and organization in both guest-facing and back-of-house areas.
• Contribute to multiple Tasman properties in the local market as needed.
• Deliver inventory checks for linens, towels and similar assets.
  
  

Our team is missing someone who is

• Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat.
• Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles.
• Excellent problem solving skills, with the desire to "get it done" for our guests.
• Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications.
• Organized, hardworking, and detail-oriented.
• Thrives in a fast paced, ever-changing, always challenging startup environment.
• Ability to work effectively both in a team environment as well as independently.
• Flexible schedule and open to working evenings, weekends and holidays.
• Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time.
• Conversational English & Spanish communication skills.
• This role requires regular access to a reliable smartphone for work purposes.
• This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).
  
  

What will be a plus?

• Relevant professional certifications in the hospitality industry..
• Experience across different countries or regions, showing an understanding of diverse markets.
• A strong professional network in the hospitality industry can be an asset for market insights and collaboration opportunities.

Benefits

• Competitive compensation
• Benefits above those required by law
• Flexible vacation
• Workplace flexibility (for remote-specified positions only)
• Annual credits for stays at our properties
• Engaging work environment with a driven team.

Join Us