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Telemarketing Sales Agent
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The Telemarketing Sales Agent is a professional who specializes in prospecting, identifying needs and selling the AIG insurance that best meets the prospect's needs, as well as ensuring the receipt of the policy, its collection and the introduction of the customer into the AIG family.
The sale of new AUTO policies through CC Telemarketing TEAM IN Mexico represented USD 2,308,443 in annual premiums for AIG Mexico in 2024 and this equates to an average annual premium of $160,000 USD per Telemarketing Sales Agent.
Who we are.
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies offer a broad range of property-casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals to protect their assets and manage their risks.
Our commitment is making a positive difference for our colleagues, and this is including the communities where they live and work. We encourage our colleagues to give back to the causes that matter the most to them by supporting these efforts through our Volunteer Time Off and Matching Grants programs.
The Telemarketing Contact Center from Mexico team works together with Direct Marketing and car subscription to execute the local strategy generating and obtaining leads through digital channels which the Telemarketing must contact, advise and sell Personal Lines policies.
The sales team works with different products such as car Policies, Extended Warranty, A&H.
Each telemarketing sales agent is responsible for the attention and quality of each call made, as well as meeting clear objectives for each campaign to achieve the budgeted sales goal.
The Telemarketing operation is a Monday through Saturday schedule to cover a service window according to the needs of the prospects.
About the position
AIG's telemarketing from Mexico has achieved a 44% increase in new YTD premium over 2024 and has a portfolio turnover rate 20% higher than the rest of the distribution channels. To achieve these results, AIG has a HC of 13 Telemarketing Sales Agents.
Each Telemarketing Sales Agent achieves an average goal of 47 new auto policies per month, which equates to 564 new policies per year. This equates to an average annual premium of $160,000 USD per Telemarketing Sales Agent.
To achieve these monthly sales, the telemarketing sales representative receives an average of 635 leads and must complete an average of 1,600 outbound dials to contact and make the prospects part of AIG as customers.
Activities and skills
- Identify prospects' needs and link them to our products' features, ensuring that our sales are made with quality and efficiency on every call.
- Managing multiple tasks with control and organization in your daily activities.
- Excellent verbal and written communication skills.
- Ability to analyze data and performance, with a focus on improvement of existing processes.
- Ability to adapt and learn new sales methodologies and tools.
- Ability to tolerate frustration, work under pressure, and meet short-term objectives related to the operational needs.
- Available from 8:00 am to 9:00 pm from Monday to Saturday.
Experience
- Experience in telephone sales with outbound calls.
- Mexico insurance product knowledge.
- Knowledge of cross-selling, objection handling, creating high impact scenarios for all the prospects.
- Shift rotation flexibility.
- Microsoft Office knowledge: Excel, Word, Outlook.
- Schedule availability from Monday to Saturday
- Professional and good verbal skills and a high preference for selling.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to
Functional Area:
OP - OperationsAIG SEGUROS MEXICO S.A. DE C.V.