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Live Session Monitor
hace 1 hora
Live Session Monitor (Virtual Tutoring)- English/Spanish (STARTING SATURDAY 1/17)
Company: Papaya Tutor
Location: Remote
Schedule: Full-Time | 8:00 AM – 5:00 PM (Central Time)
Contract Type: 1-Month Temporary Contract
Compensation: $450 USD / month
Tools Used: Papaya Platform, Google Meet, Slack, Discord
Timeline & Urgency (Important)
- Interviews will take place on Friday 01/16
- Selected candidates must be able to start Saturday
- This role requires immediate availability
If you are not available to interview Friday and start Saturday, please do not apply.
About Papaya Tutor
Papaya Tutor is a fast-growing virtual tutoring company supporting students across the U.S. through live, online instruction.
We move fast. We solve problems in real time. We take ownership.
If you wait to be told what to do, this role is not for you.
nitiative & Ownership (Non-Negotiable)
This role requires high initiative and real-time decision making.
We are looking for people who:
- See a problem and act immediately
- Do not wait for instructions to fix live issues
- Take ownership of sessions and make things work
- Communicate clearly after taking action—not instead of taking action
- Stay calm and decisive in live, high-pressure environments
If you prefer step-by-step instructions or waiting for direction, this role is not a good fit.
Position Overview
Live Session Monitors ensure virtual tutoring sessions run without interruption. You will actively monitor live sessions, step in when issues arise, coordinate backups, resolve tickets, and keep operations running smoothly.
This is a hands-on, high-responsibility role that requires constant attention and independent decision-making.
This is a 1-month temporary contract, with top performers eligible for an independent contractor role with Papaya.
Key Responsibilities Live Session Monitoring
- Monitor tutoring sessions on Google Meet via the Papaya Platform
- Step in immediately when:
- A student is waiting and no tutor has joined (Ops backup)
- A tutor submits a backup request prior to session start (Tutor backup)
Real-Time Issue Resolution
- Resolve tickets related to:
- Live session issues
- Scheduling conflicts
- Direct messages (DMs)
- Resolve internal Ops-Sync / Maintenance tickets
Session Management & Reporting
- Update session status in the Final Schedule (cancellations, stand-by, no-shows, etc.)
- Report session cases (absences, incidents, technical issues) in the appropriate Slack channels
- Respond to and manage tickets through Discord
Schedule & Availability
- Monday–Friday
- 8:00 AM – 5:00 PM (CT)
- Must be fully attentive throughout the shift
Required Qualifications
- Strong initiative and ability to work independently
- Comfortable making decisions in live environments
- Tech-savvy with Google Meet and multiple dashboards
- Excellent written communication (Slack, Discord)
- Ability to multitask and stay calm under pressure
- Reliable internet connection and strong device
Compensation & Growth Opportunity
- $450 USD / month
- 1-month temporary contract
- High performers may be considered for:
- Contract extension
- Independent contractor roles within Papaya
Before You Apply
This is not a passive monitoring role.
This role is for people who see issues, act fast, and make things work.
Job Types: Full-time, Temporary
Contract length: 1 month
Pay: $7,650.00 per month
Application Question(s):
- This is a 1-month contract with top-performance can get a independent contractor contract at the end. Are you okay with that?
- It is a salary position for $450 USD (not-negotiable). Interviews will be conducted 1/16 and first day will be 1/17. Do you agree?
- Do you have Reliable internet connection and strong device?
- Bilingual English/Spanish?
- Do you consider yourself someone with a strong initiative and ability to work independently?
- Put me your email and phone number, expect an email or call by the end of the day Thursday January 15th.
Work Location: Remote
