Senior Manager, Global Logistics Operations

is looking for a passionate and ambitious Senior Manager, Global Logistics Operations, based in the EMEA or LATAM regions, to join our team. The Senior Manager, Global Logistics Operations, is responsible for end-to-end execution, management, and optimization of logistics operations across all physical goods and event-related supply chains. This is a senior operational leadership role focused on turning direction and priorities into consistent, high-quality execution. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.

Please note: This is a remote contract role (40 hours/week, 8 hours/day, invoiced monthly) EMEA-based. Working Hours: 6 am EST - 3 pm EST; 12 pm-9 pm (GMT+1)

What Motivates Us

There is room for everyone We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it.  We're driven by the opportunity to help enterprises and their employees around the world to contribute to their communities. 

When You Join the Team

You'll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we're building this thing together. 

You'll combine passion, purpose, and a paycheck— team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.

About

helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, HubSpot, Hewlett Packard Enterprise, and more.

Responsibilities 

• Own end-to-end logistics execution across regions, including warehousing, fulfillment, shipping, returns, and inventory management
• Ensure logistics timelines align with business needs and client commitments
• Serve as the primary escalation owner for logistics delivery issues, identifying risks early and implementing mitigation plans
• Lead and manage Regional Logistics Managers across multiple regions, setting clear expectations, operating rhythms, and performance standards
• Ensure consistent execution globally while accounting for regional nuances and constraints
• Support team development, vendor escalations, and resolution of performance issues
• Oversee execution of vendor and carrier relationships managed by regional teams, ensuring SLAs and service levels are met
• Review vendor performance data, intervene when needed, and ensure contingency and backup plans are in place
• Drive continuous optimization of the 3PL network, including vendor transitions based on performance, cost efficiency, and regional needs
• Define, maintain, and enforce standard operating procedures across regions to ensure consistent workflows and controls
• Reduce manual processes, errors, and last-minute escalations through operational rigor and process improvement
• Own exception handling during high-volume or high-risk operational periods
• Own logistics reporting, dashboards, and KPIs, ensuring data accuracy and timely updates from regional teams
• Provide leadership with clear visibility into logistics performance, risks, and trends
• Partner with internal teams to improve systems, tools, and operational workflows
• Oversee logistics spend across regions, including vendor payments, forecasting, invoice validation, and spend tracking
• Lead implementation and optimization of an e-procurement platform
• Identify and execute cost-efficiency improvements while ensuring spend aligns with approved budgets
• Maintain flexibility in working hours, with partial overlap with EST required to collaborate effectively with key stakeholders, despite the role being based in EMEA

Requirements

• 6+ years in logistics, supply chain, or operations
• Prior experience managing managers in a multi-region environment
• Strong background in logistics, 3PLs, and carrier operations
• Proven ability to standardize processes across geographies
• Professional fluency in the Google Suite, MS Excel, Word, and other relevant inventory and project management tools
• Ability to organize, analyze, and communicate data clearly using spreadsheets and other tools
• Ability to work independently, adapt, and problem-solve in response to changing circumstances and priorities
• Highly organized with extreme attention to detail
• Experience with sourcing products, conducting quality control, and vendor management (knowledge of these areas in Asian markets is a plus)
• Experience budgeting and forecasting
• Experience working in a fast-paced startup environment 
• Passion for our mission and the desire to make an impact in the world through technology

What we offer:

Please note: This is a remote contract role (40 hours/week, 8 hours/day, invoiced monthly) EMEA-based. Working Hours: 6 am EST - 3 pm EST; 12 pm-9 pm (GMT+1)

Benefits

How we care

• Competitive salary
• Mission-aligned company events/volunteering
• Inclusive, exciting start-up culture
• Accelerated career & personal growth
• Culture Club and more