Operations Associate

hace 3 días

Gustavo Adolfo Madero, Ciudad de México Darwin AI A tiempo completo

En
Darwin AI
creemos que las personas deberían enfocarse en lo que solo los humanos pueden hacer. La empatía, la creatividad, la estrategia. Todo lo demás, lo repetitivo y tedioso, se lo dejamos a la IA. Descubre mas de nosotros aqui.

Como Operations Associate, trabajarás directamente con el Head of Operations para asegurar que nuestros procesos sean tan inteligentes como nuestra tecnología. Buscamos a alguien con mentalidad de "dueño", que no tenga miedo de ensuciarse las manos y que quiera aprender cómo se escala una startup de IA desde adentro.

¿Qué harás?

  • Optimización de Procesos: Identificarás fallas en el flujo actual y diseñarás e implementarás mejoras en Onboarding, Customer Success y Soporte.
  • Intervención Estratégica: Entrarás directo a cuentas que necesiten ayuda, proponiendo y ejecutando soluciones para mejorar la experiencia del cliente.
  • Análisis Basado en Datos: Utilizarás Excel/Sheets para analizar métricas operativas y encontrar oportunidades de mejora.
  • Voz del Cliente: Recolectarás feedback crítico de los usuarios para ayudar al equipo de producto a priorizar el roadmap.
  • Documentación: Crearás la "biblia" de nuestros procesos para que el equipo pueda crecer de forma ordenada.

Requirements

  • Perfil Generalista: Tienes un equilibrio entre habilidades analíticas y excelentes habilidades de comunicación.
  • Espíritu Emprendedor: No esperas a que te digan qué hacer; ves un problema y buscas cómo resolverlo.
  • Entusiasta de la IA: Te emociona la tecnología y tienes curiosidad natural por aprender sobre prompt engineering y automatización.
  • Hands-on: Te motiva probar los sistemas, encontrar errores y proponer soluciones técnicas o de proceso.

Benefits

  • Clases de idiomas: Acceso a clases de idiomas (inglés, portugués y español)
  • Licencia Premium de OpenAI o Gemini: Acceso gratuito a una licencia premium para uso personal o profesional.
  • Vacaciones pagas: Disfrutá de 25 días al año de vacaciones y feriados pagos para recargar energías y mantener un equilibrio saludable entre el trabajo y la vida personal.
  • Trabajo híbrido flexible: Nos reunimos una vez por semana en la oficina; el resto del tiempo podés trabajar de forma remota desde donde quieras.

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