Customer Service Representative

Amphenol tcs is the leader in high-speed, high-density connection systems, designing and manufacturing the industry's leading high-speed, high-density connectors and backplane systems. amphenol tcs solves system design challenges with integrated interconnect solutions for application in the networking, communications, storage, and computer server markets. Amphenol tcs was founded in 1968 as a division of teradyne, inc. and acquired by amphenol corporation in december of 2005. amphenol corp. is the world?s third largest connector company, producing electronic and fiber optic connectors, cable, and interconnect systems for applications converging technologies of voice, video and data communications, industrial / automotive and military / aerospace. A history of innovation : Amphenol has 70+ year history of innovation and a leadership position in all markets served. atcs engineers in the field and in product development work closely with our customers to understand their technology needs now and in the future.The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Amphenol Mexicali is looking for a motivated
Customer Service Representative (CSR)
to join our team. This role is essential in managing supplier relationships and ensuring effective communication between various departments to support our manufacturing operations.

Responsibilities

• Manage pricing lines and profit margin ranges.
• Administer inventory based on production demand.
• Conduct supplier and merchandise analysis.
• Establish assortment standards concerning cost, brands, styles, etc.
• Maintain an updated supplier catalog.
• Foster excellent business relationships with suppliers to ensure collaboration and service.
• Ensure a preferred position with suppliers.
• Negotiate terms, discounts, benefits, returns, and various conditions with suppliers.
• Adhere to the ethics policy in negotiations.
• Generate purchase orders and general processing documents.
• Identify and select suppliers, including setting them up in the ERP system.
• Place purchase orders and follow up, including managing the import process from a purchasing standpoint.
• Maintain the ERP system.
• Request clarifications and/or justifications from suppliers regarding discrepancies in material deliveries, such as received quantities, price differences, poor quality, or deviations from specifications, and seek immediate solutions to issues.
• Evaluate supplier performance based on delivery times versus confirmed dates, material quality, and response times.
• Authorize requisitions and purchase orders in BUs: TT00, TP00, MP00, and MT00.
• Request information from engineering teams regarding any changes in material bills, from planning regarding changes in the MPS, and from AP regarding supplier payments.
• Seek assistance from the incoming area with urgent materials in their quality portal, as well as from the receiving area for urgent material reception.
• Request freight costs and special import costs for urgent materials from the logistics team.

Requirements:

• Bachelor's degree in Business Administration, International Business, or a related field.
• Minimum of 3 years of experience in a similar role.
• English proficiency at 80%.
• Advanced knowledge of Microsoft Office Suite.
• Proficiency in systems management.
• Service-oriented mindset.
• Excellent negotiation skills.
• High degree of responsibility.
• Strong organizational, planning, and task prioritization skills.
• Ability to specify procedures, analyses, and indicators clearly and concisely.

If you meet these requirements and are ready to take on a new challenge, we invite you to apply