11 - Customer Program Manager 3 1 1

Req ID: 130761

Remote Position: No

Region: Americas

Country: Mexico

State/Province: Nuevo Leon

City: Monterrey

Functional Area: OPS - Operations

Career Stream: CPM - Customer Program Management

Role: Manager 3

SAP Short Name: MG3

Job Title: Customer Program Manager 3

Job Code: MG3-OPS-CPM

Job Level: Band 11

Profile-Holding: Y

Direct/Indirect Indicator: Indirect

For customer accounts in the range of $50 to 150 MM or more the program manager acts as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the customer account to achieve the planned revenue and profits. The main areas of responsibility are Program Mgmt.,Cost and P L mgmt., Business Development, Pricing/Bid development, Development support, NPI coordination, Customer Satisfaction, Customer Business Processes set up , Communications performance reporting and planning. The program manager is key team leader for the customer account and coordainates the teams interface with the customer and other internal Celestica groups such as Marketing, Sales, Finance, Mfg. etc. Provides DL IL supervision to subordinate mgrs ee's performing diverse roles within large sites. This includes establishing 3-5 year plans/objectives, developing policies for the function/unit. Accountable for projects/programs on a multi-functional, Work is guided by broad site objectives Work requires developing solutions,precedents, /or policies. Receives assignments in the form of objectives sets goals to achieve objectives. Establishes long-term plans/objectives recommends changes to policies. Develops dept budgets goals. Erroneous decisions or failure to achieve goals results in critical delay in schedules /or unit operation may also have a company-wide affect. Provides direct supervision to others,or indirect through subordinate supervisors, coordinates the activities of a section or dept with responsibility for results in terms of costs,methods, ee's. Reviews ee's performance recommends ee compensation;coaches for improved performance disciplines as necessary. Provides final approval for subordinate mgrs/supervisors salary performance recommendations. Builds cross-func.relationships where persuasive skills,negotiation skills, considerable tact are required to gain support. Interacts regularly with senior mgt or exec levels on matters concerning several ,divisions /or customers. Maintains positive relationships with key customers,suppliers,etc.,who have a significant impact on the success of the organization.

Performs tasks such as,but not limited to,the following:

• Acts as the primary interface between the cust. & the company for managing specific programs to achieve planned revenue & profits for smaller cust. accounts.
• Works as a member of teams responsible for day-to-day activities of cust. accounts to ensure that product deliveries are on time & that projects/programs are on schedule.
• Projects/programs include: MRP volumes & commitments, new product devel. support, manuf. readiness reviews & contract execution.
• Coordinates & hosts regular program tracking meetings with the cust. & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.
• With guidance from more experienced team members, manages current & planned programs to achieve planned revenue.
• Develops plans to meet commitments & schedules for customers.
• Develops action plans to correct out-of-plan conditions.
• Communicates frequently with cust. to help ensure satisfaction with the company & the products.
• Solicits performance feedback & communicates information to internal teams & dept's.
• Prepares, distributes & analyzes cust. surveys & self-assessments.
• Receives & resolves cust. issues & complaints.
• Acts as a cust. advocate to drive prioritization of projects & responses to problems/issues.
• Manages cust. account profitability.
• Participates in forecasting & planning & monitoring of efficiency & execution of account strategies.
• Participates in the pricing/bid preparation process & contract devel. & mgt.
• Works with cost ENG,FIN & SCM staff to coordinate efforts to analyze costs & price variances.
• Monitors the impact on inventory of order changes & establishes procedures & charges to the customers.
• Provides performance reporting & analysis for monthly OPS Reviews & quarterly Cust. Performance Reviews.
• Collects information pertaining to inventory, revenue forecasting, expenses, fin. profitability & cust. satisfaction.
• Analyzes performance relative to targets.
• Develops & implements plans to address problem areas.
• Supports account planning, strategy devel. & sales.
• Works with sales, BD, FIN & cust. to understand the cust. needs & develop proposals to meet those needs & achieve company objectives.
• Participates in contract negotiations & helps develop long-term agreements on processes, charges,etc.
• Plays a key role in devel. account sales strategies & in this capacity works directly with sales & marketing to implement with the customer.
• Responsible for co-ordinating & managing the activities of a New Products Administrator supporting new products/programs & devel. projects.

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials)
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines

• Nine plus years of relevant experience

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.