Plan to Deliver Supervisor

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe
Primary Purpose Of The Position
The role of the Shared Services Supervisor is responsible for leading a team of Shared Services analysts to ensure the seamless execution of operational processes within our shared services environment. The Shared Services supervisor is integral to delivery of a service to business operations, driving global standardization and optimization of processes across Ball. This role is critical in

Essential Responsible Areas

• Oversee the end-to-end execution of various operational processes within the business process area, ensuring adherence to established work instructions and KPI's.
• Lead, mentor, and supervise a team of process analysts and coordinators, providing guidance and support to ensure their success and professional growth.
• Execute established operational processes within the business capability end-to-end process, following standardized procedures and guidelines.
• Researches issues, collects data, analyzes information and/or root cause, and finds resolution to discrepancies in a timely manner. Escalates as appropriate to different stakeholders.
• Collaborate with cross-functional teams to align process execution with overall business objectives, driving continuous improvement and operational excellence.
• Monitor team performance and individual contributions, conducting regular performance assessments and providing constructive feedback.
• Identify process inefficiencies and opportunities for optimization, leading the implementation of process improvements and promoting within the team the Continuous Improvement culture to enhance process efficiency and drive operational excellence.
• Foster a culture of accountability, ownership, and teamwork within the team.
• Establish and maintain process documentation, including standard operating procedures (SOPs) and process maps, to ensure consistency and knowledge sharing.
• Act as a point of escalation for complex process-related inquiries and issues, working to find effective solutions and resolutions.
• Utilize data and analytics to monitor process metrics, track key performance indicators, and drive data-driven decision-making
• Map and analyze business processes to establish new services to be delivered.

Position Requirement & Competencies
Professional & Education Qualification

• Broad training in a related field usually acquired through college degree level education or work-related experience
• BA or equivalent
• Job related experience for 5 year(s) minimum with increasing levels of responsibility in a large, complex GBS environment
• Experience on global, multinational and remotes teams within a matrix organization, with demonstrated ability to work across multiple critical paths and resolve conflicts in a collaborative manner

Skills

• Strong skills in Project Management, Customer Service, Change Facilitation, Effective Communication, Influence, Problem Solving and Analytical / Quantitative
• Strong skills in Microsoft Suite, especially in Excel

Knowledge

• Expert knowledge in Enterprise Resource Planning (ERP), especially in SAP and/or JDE

Languages

• Fluent in English, both written and verbal

Other Requirements
Business Acumen:
Has a keen understanding of GBS organization and quickly reacts to business situations in a manner that results inn good outcomes

Action Orientation:
Quick to get things done and ensures other people do as well

Builds Effective Teams:
Optimizes diverse talent

Develops Talent:
Provides effective coaching, mentoring and ongoing feedback

Directs Work:
Empowers ownership through clear direction, well-defined accountabilities, and delegation

Manages Conflict:
Views conflict as an opportunity and settles differences in a positive manner

Compensation & Benefits

• Hiring Salary Range: $ xxx,xxx- xxx,xxx (Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
• [This role will be eligible to participate in the annual incentive compensation plan.]
• Ball includes a comprehensive benefits structure, Go to our career site and click "Total Rewards" to learn more.

Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.
When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging.

Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.

Job Grade: Global Grade 11