Technical Writer

ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Technical Writer to join our diverse and dynamic team. As a Technical Writer at ICON, you will play a key role in producing high-quality documentation that supports our clinical research operations and technology solutions. You will collaborate with cross-functional teams to create clear, accurate, and user-friendly materials that communicate complex technical information effectively to both technical and non-technical audiences.

What You Will Be Doing

• Developing and maintaining comprehensive technical documentation, including user guides, system manuals, and standard operating procedures (SOPs).
• Collaborating with developers, engineers, and subject matter experts to gather information and ensure accuracy in all technical documentation.
• Translating complex technical concepts into easy-to-understand content for diverse audiences, including end-users, clients, and internal teams.
• Ensuring consistency, clarity, and quality in all written materials, adhering to ICON's style guidelines and documentation standards.
• Providing leadership and mentorship to junior writers, supporting best practices in technical writing and promoting continuous improvement within the team.

Your Profile

• Bachelor's degree in English, Technical Writing, Information Technology, or a related field.
• Extensive experience in technical writing, preferably within the healthcare, pharmaceutical, or clinical research sectors.
• Strong understanding of technical concepts, with the ability to convey them clearly and concisely to various audiences.
• Proficiency in documentation tools such as MadCap Flare, Adobe FrameMaker, or Microsoft Word, with experience in content management systems (CMS).
• Excellent writing, editing, and communication skills, with attention to detail and a focus on quality.

What ICON Can Offer You
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our Benefits Examples Include

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family's needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply