Head of HR Shared Services

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales is looking for a Head of HR Shared Services to join our senior leadership team. This isn't just a role about maintaining processes—it's about defining and shaping the entire HR service model for the Americas.

You will be the driving force behind our new HR Service Center in Mexico, acting as the strategic bridge between HR technology, external vendors, and global stakeholders. If you thrive on turning complexity into streamlined, digital-first solutions, this is your stage.

This is an on-site position in Cuernavaca, México. 

Why You Should Join Us

• A Greenfield Project: You will lead the phased setup of our HR infrastructure in Cuernavaca from the ground up.

• Strategic Influence: You aren't just following a playbook; you are writing it. You will partner directly with HR Leadership and COEs to automate and evolve how we work.

• Global Reach: Manage a geographically dispersed team and impact the professional lives of employees across North and Latin America.

• Innovation at Core: Champion the latest digital transformation tools (Workday, ServiceNow) to create the best employee experience for the Thales population.

Main Responsibilities

1. Operational Leadership & Service Delivery

• Tiered Support: Direct delivery of Tier 0 (Self-Service) and Tier 1/2 (Complex) inquiries to ensure the best experience for employees and managers.

• Performance Metrics: Execute KPIs and SLAs, focusing on service quality, internal customer satisfaction, and others.

• Reporting: Analyze service trends and produce regular reports to identify bottlenecks and implement corrective actions.

2. End-to-End HR Lifecycle Management

• Employee Lifecycle: Oversee critical transactions, including employment contracts, benefit enrollments, business travel letters, and lifecycle changes.

• Talent Acquisition Support: Manage the back-end of recruitment, including job requisition validation, interview scheduling coordination, and candidate pre-boarding care.

• Process Optimization: Partner with Centers of Expertise (COEs) to automate manual tasks and streamline workflows across North America and LATAM.

3. Infrastructure & Digital Transformation

• Site Expansion: Participate in the growing setup of the HR Services infrastructure in Cuernavaca.

• Technology Adoption: Champion the use of Workday, ServiceNow, and document management platforms to drive Employee Self-Service and data integrity.

4. People & Budget Management

• Team Culture: Build a high-performing, geographically dispersed team that fosters engagement during periods of organizational change.

• Financial Oversight: Manage the HR-PSS budget, optimize headcount, and ensure a clear return on technology investments.

Job Requirements

• Education: Bachelor's degree in HR, Business Administration, or IT.

• Professional Experience: Previous years of experience building and managing HR Shared Services in a mid-to-large international organization.

• Previous years of experience applying Project Management methodologies.

• Linguistic Skills: Bilingual fluency in English and Spanish is mandatory.

• Technical Savvy: Hands-on experience with Workday, ServiceNow, SAP, or similar HRIS/Case Management tools.

• Legal Knowledge: Working knowledge of statutory regulations across North and Latin American countries.

• Travel: Readiness for regular business travel across the Americas and ad-hoc travel to Europe.

Are you ready to leave your legacy at Thales?

We are looking for a leader who listens, innovates, and executes. If you are passionate about HR operational excellence and want to lead a massive regional transformation, we want to hear from you.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now

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